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It’s heady days for payments and artificial intelligence applications as payments companies prepare for expected growth in AI-assisted commerce. This extends beyond online shopping with Verifone Inc.’s incorporation of AI into Commander, its point-of-sale system for fuel retailers and convenience-store operators.
New York City-based Verifone says AI utilities are part of the Commander POS system. One service is the integrated help center that uses an AI search assistant to comb through product documentation to help users, potentially turning what used to be a call to the support desk into a quick search, it says.
Other AI uses include an AI assistant for Verifone’s help desk staff that can access a snapshot of the customer’s devices and services, automatically transcribe calls into case notes, and suggest articles to help resolve issues. Help desk leaders also can use AI to analyze case data to identify any trending issues and work to keep them from becoming larger ones.
Verifone says it plans to update its fraud-detection software with an AI-enabled capability that will monitor transactions in real time and score them against custom parameters.
Commander also has an integration with Deligo, an AI-enabled self-checkout service. Commander is used by more than 45% of U.S. fuel and c-store operators, each of which processes more than 35 daily transactions, Verifone says.
In related news, SoundHound AI Inc., which launched an in-vehicle reservation system in December, released OASYS, an acronym for Orchestrated Agent System, as its agentic AI platform.
OASYS is unique, Santa Clara, Calif.-based SoundHound AI says, because it uses a self-learning ecosystem where the AI builds, manages, and improves AI, with security and compliance guardrails.
It also enables businesses to create an AI agent once and deploy it across multiple formats, such as telephone, text, Web chat, in-store kiosks, social media, television, and in-vehicle infotainment systems.
In an example, the agent could enable a driver to order ahead and pay using hands-free technology in a vehicle.
“With OASYS, we are fundamentally shifting from ‘static’ AI to a self-learning ecosystem where AI builds, manages, and actively improves itself,” Keyvan Mohajer, SoundHound AI chief executive and cofounder, says in a statement, adding that it can help a business get done in minutes something that typically takes months of manual work.
