Paysafe Touts a New Wallet And Agentic Commerce As It Navigates 2026

Paysafe Ltd. early Tuesday reported mixed results for its 2025 fourth quarter as it works on multiple fronts to spin up momentum from a new wallet product, from an expected rise in volume from small-business clients, and from nascent ventures in agentic commerce.

But overall, “We’re starting 2026 in the healthiest position since going public” in March 2021, declared chief financial officer John Crawford during a conference call to discuss his company’s fourth-quarter and full-year 2025 results. Rising e-commerce volumes are helping, and a new wallet product has already registered 500,000 users, according to numbers Paysafe’s top management announced Tuesday. “We’re excited about Paysafe Wallet, we’re kind of flying under the radar with that product,” said chief executive Bruce Lowthers

The negatives for the quarter include a net loss of $25.2 million as the company swung from a positive $33.5 million in the same quarter in 2024. Revenue grew 4% nonetheless, to $438.4 million, partly due to a rise of nearly 10% in transaction dollar volume, to $43.9 billion. The company’s acquiring unit, Merchant Solutions, was particularly hit by what Crawford called a “soft performance” among the small-and-medium-size businesses that use Paysafe for processing.

Lowthers said much is expected of the new digital wallet, which has been launched in 18 countries so far. As 2026 unfolds, he said, the company will focus on marketing the product in Europe, “where we expect to see growth.” For now, he added, “we have a lot of momentum building.”

On the acceptance side of the business, Paysafe is placing its bets on direct sales, Lowthers said. “Direct is much higher margin” than sales through independent sales agents, he told analysts on the call. “That’s why we’ve put so much in resources behind that.” A “great model” for this, he said, is Paysafe’s longstanding agreement to sell Fiserv Inc.’s Clover point-of-sale terminal. “Clover is probably the best solution in the market today for small businesses,” he noted.

In this vein, Lowthers hailed what he called “a new agent program” to target small and medium-size businesses. “It’s a hybrid of ISO and direct,” he noted. “That’s what we’re focused on overall.”

But Lowthers cautioned that the fruit of his company’s venture into agentic commerce may be some time in coming. “It’s extremely complex,” he noted. “What people are talking about now is how do we deal with liability management and governance rules. This is not an easy product that will roll out quickly. This will take time.”

He also predicted that no single organization will claim a commanding market share. “It won’t be a winner takes all,” he predicted. Agentic commerce lets shoppers use a type of code to shop and buy on their behalf online according to specific rules and limits set by the shopper. Lowthers sees the technology helping Paysafe penetrate travel-and-leisure spending, in particular, along with businesses “adjacent” to the company’s stronghold in i-gaming.

For the full year in 2025, Paysafe processed $167 billion in volume, up 10% from 2024, generating revenue of $1.7 billion, flat with 2024. For its digital wallets, it reported 7.8 million three-month active users, up 6%. The new Paysafe Wallet, which includes a personal bank account and debit card, has attracted 160,000 three-month active users so far, producing $30 million in revenue in 2025.

The company’s Merchant Solutions unit generated $142 billion in volume, up 9%, though revenue dipped 6% to $904.7 million. The digital-wallet unit accounted for $26.4 billion in volume, a 13% rise, while revenue grew 6% to $814.7 million.