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Ziosk, the restaurant-technology platform for Dallas-based fintech Tabletop Media LLC, is working with restaurant chains Gringo’s Tex-Mex and Jimmy Changas to provide its Drop & Pay payment technology across all locations. The two chains, which are part of Ybarra Franchising Group, have a combined 21 locations throughout Texas.
Drop & Pay is a portable tablet-based payment solution that enables diners to review their check, make payment, and provide real-time feedback at the table. Since implementing Drop & Pay, Gringo’s and Jimmy Changas have seen a 96% pay-at-the-table rate, a 23% increase in loyalty participation, and 45% guest survey engagement. In addition, both chains say Drop & Pay has enabled them to gather real-time insights that help refine service, improve satisfaction, and drive repeat visits.
In addition to payments, Ziosk’s core product suite enables ordering, loyalty, guest engagement, guest feedback, and advanced data collection and analysis. The Ziosk platform processes more than $17 billion in transactions and engages more than 1 billion guests per year, the company says.
“Originally, we thought Ziosk was only a tabletop platform, but this handheld payment solution is tailored perfectly to significantly improve service efficiency while catering to our guests’ needs,” Heather McKeon, chief operating officer for Gringo’s Tex-Mex, says in a statement. “With Drop & Pay, our guests can pay at their convenience, sign in for their loyalty and rewards, and leave us direct feedback. The results have been positive, and we’ve seen high adoption by team members and guests very quickly.”
In related news, Roy Rogers Restaurants, which operates 38 locations nationwide, is partnering with Qu POS Inc. to upgrade its ordering and kitchen systems across all locations. Roy Rogers will implement Qu’s platform to serve as its core ordering and fulfillment systems. In addition, the restaurant chain will implement Qu Notify for operational communications and Qu Flex for in-store kiosks.
Qu’s platform allows restaurants to process payments and transactions, manage kitchen workflows during network disruptions, and give corporate teams centralized control over menus, pricing, and configurations across company-owned and franchised locations. Roy Rogers is expected to deliver 80% faster order-processing times, especially during peak periods, Qu says.
