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Restaurants that use Ziosk products for their point-of-sale and ordering systems have got a new option for their servers to carry all day with the launch of the Ziosk PRO Server Tablet. In related news, a report from SpotOn Transact LLC reveals that 81% of independent operators continue to use legacy point-of-sale systems.
Dallas-based Ziosk says the new device should improve efficiency, ease of use, and productivity by requiring minimal training and providing what Ziosk calls Intelligent Alerts to guide the steps of service. Ziosk’s existing pay-at-the-table device, which it continues to sell, is a stationary tabletop device.
“The world is changing rapidly, and we understand the various challenges restaurants are facing to stay competitive and thrive in this new environment,” Rhonda Levene, Ziosk president, says in a statement. “We experienced firsthand the power of our pay-at-the-table solution during the pandemic, and we’re committed to helping restaurants stay adaptable to changing demands using smart technology.”
Pay-at-the-table POS equipment could be one of the top technologies many restaurants could benefit from, based on the findings from SpotOn’s “State of Restaurant Tech Report,” which in August surveyed 300 independent and small-chain operators.
In addition to the independent operators lacking newer POS systems, the report also found that 75% said they are likely to convert to a new technology system in the next 12 months. That increases to 85% for fine-dining restaurants.
The chief hurdle to adopting new POS technology is costs, with 37% overall citing it. That was followed by training staff, at 29%, and concerns about speed of service and repair, 28%.
But restaurants have other concerns beyond payment acceptance. Chief among them are rising costs, operational complexity, and labor management, San Francisco-based SpotOn says.
“An uncertain and fluctuating market has caused prices to skyrocket on everything from ingredients to energy, while labor shortages and complex regulations have required operators to take a much closer look at how they manage their workforce. And operators don’t see those challenges abating,” SpotOn says in a statement.
