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With online ordering capabilities now table stakes for restaurants, Epos Now, a London-based provider of cloud-based software, announced Monday it is rolling out its Epos Now Delivery application for restaurants in the United States.
The decision to launch Epos Now Delivery in the U.S. market was prompted by the massive growth in online food orders in general, as well as strong demand for online ordering in the U.S. Online food orders account for about 40% of restaurants sales, and American consumers spend an average of 15% more per year on food delivery than for dining in, according to Epos Now.
Epos Now Delivery connects restaurants to third-party, online ordering platforms, such as Uber Eats, GrubHub, and DoorDash, directly from their existing Epos Now restaurant management system. Epos Now is in partnership with Deliverect, a platform provider that aggregates existing online and third-party sales channels to a single account-management system, to enable Epos Now Delivery
In addition to facilitating connections to third-party ordering platforms, Epos Now Delivery enables restaurants to track and manage online orders sent directly to delivery partners, which allows restaurant staff to provide more accurate estimates of delivery times to customers, track customer behavior, and chart the number of deliveries.
The app also purports to help restaurants manage orders more efficiently in the kitchen by printing online orders out centrally in a single, clear format, which can help restaurants make better use of staff, especially in the kitchen, and reduce food waste, Epos Now says.
Restaurants can also use the app to manage their menus, track stock, and temporarily move products across multiple platforms and locations. The app also offers analytics to enable restaurants to compare performance across sales channels, locations, and brands.
“Epos Now Delivery is a revolutionary step forward in restaurant technology,” said Jacob Olins, director of strategic partnerships at Epos Now, in a statement. “Using this solution means delivery apps can focus on providing the best possible customer experience, while restaurants using the Epos Now POS system know that they can continue to run their businesses seamlessly. We are excited about what Epos Now Delivery means for dining out in America.”
