Chargebacks911 is setting the stage for an e-commerce world full of ever-increasing digital payment—and chargebacks, a frequent challenge to management. To help, it is bringing on two payments veterans, one who oversaw merchant acceptance at Apple Pay and another who led merchant services at Bank of America Corp. Eric Hoffman, …

So-called friendly fraud is a growing problem for many merchants. A report from chargeback-management firm Chargebacks911 reveals that nearly three quarters of the 300 merchants surveyed have seen a 19% increase in illegitimate chargebacks on average so far in 2023 compared to the same period last year. At the same …

Responding to allegations by the Federal Trade Commission and Florida’s attorney general that it used multiple techniques to prevent consumers from winning chargeback disputes, chargeback-management company Chargebacks911 on Friday released a statement saying the charges are unfounded. The FTC and Florida attorney general Ashley Moody sued Chargebacks911 on Wednesday alleging …

To counter the rising tide of first-party misuse chargebacks, also known as “friendly fraud,” Chargeback Gurus has introduced ARI, a predictive-analytics engine the company says can identify transactions likely to be disputed by the cardholder, even though the transaction is legitimate. ARI uses artificial intelligence to analyze data gathered from …

Chargebacks are a problem area for most merchants and airlines are no more immune. So Amadeus, a global distribution company for the travel industry, is launching its Amadeus Chargeback Management program. Announced Wednesday, the new service will provide airlines with an automated and outsourced chargeback-management program. It comes as airlines …

Chargebacks are the bane of e-commerce retailers, but new data from ACI Worldwide Inc. indicate many may have them mostly in check. Separately, Forter launched Smart Claims, a product to help better manage chargebacks. Released Thursday, the new ACI data find that overall fraud attempts remained flat at 0.01%, despite …