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Keynote

Following are the Keynote Credit Card Web Transaction Performance Index and the Keynote E-Banking Transaction Performance Index.

The Keynote Credit Card Web Transaction Performance Index measures the performance and availability of going to a selected credit card site and logging in to conduct the appropriate intended actions and checking or signing out. All measurements are taken from the 10 largest U.S. metropolitan areas (Boston, Chicago, Dallas, Detroit, Houston, Los Angeles, New York, Philadelphia, San Francisco, and Washington, D.C.) on high-speed links attached to key points on the largest U.S. Internet Service Protocol (ISP) backbones.

The Keynote E-Banking Web Transaction Performance Index shows the total execution time and success rate for logging into an account and checking the account balance on selected Internet banking sites. The sites included in the index were selected based on publicly available market-share information published in the Wall Street Journal and other reliable industry sources.


Credit Card Web Transaction Performance Index
05/13/2012

 

Week ending May 13, 2012
Rank by Speed (seconds) Rank by Success Rate (percentage)
Rank Target Response Time RankLast Week Rank Target Success Rate Outage Hours RankLast Week
1 US Bank 4.65 1 1 Bank of America 100.00 0
2 Diners Club 5.21 2 2 US Bank 99.90 0 2
3 Wells Fargo 7.03 3 2 Barclay Card 99.90 0 2
4 Chase 7.73 4 4 Wells Fargo 99.70 0 5
5 Barclay Card 8.80 5 5 HSBC 99.40 0 7
6 Bank of America 10.17 6 Chase 99.30 0 9
Credit Card Index 10.17 Credit Card Index 98.94 0
7 Discover 11.49 6 7 Capital One 98.50 0 10
8 American Express 12.00 7 7 Citibank 98.50 1 8
9 HSBC 14.11 8 9 American Express 98.00 1 1
10 Citibank 15.66 9 10 Discover 97.90 2 2
11 Capital One 18.12 10 11 Diners Club 97.60 0 5


E-Banking Web Transaction Performance Index
05/13/2012

 

Week ending May 13, 2012
Rank by Speed (seconds) Rank by Success Rate (percentage)
Rank Target Response Time RankLast Week Rank Target Success Rate Outage Hours RankLast Week
1 US Bank 4.78 1 1 SunTrust 100.00 0 5
2 TD Bank 5.19 2 2 US Bank 99.90 0 2
3 Wells Fargo 5.57 3 2 Chase 99.90 0 10
4 Etrade 5.97 4 4 Etrade 99.70 0 3
5 HSBC 6.65 5 5 Citibank 99.60 0 1
6 PNC 6.97 6 6 Wells Fargo 99.40 0 8
7 Chase 7.07 7 6 Bank of America 99.40 0
eBanking Index 7.14 8 PNC 99.20 0 4
8 BB&T 7.21 8 8 Capital One 99.20 0 12
9 Regions Bank 7.24 9 eBanking Index 99.03 0
10 SunTrust 9.07 10 10 HSBC 98.80 0 13
11 Citibank 12.09 12 11 Regions Bank 98.60 0 6
12 Citizens Bank 12.53 11 12 TD Bank 98.40 0 7
13 Bank of America 14.02 13 BB&T 97.30 3 9
14 Capital One 18.92 13 14 Citizens Bank 97.20 0 11


Credit Card Web Transaction Performance Index
05/06/2012

 

Week ending May 6, 2012
Rank by Speed (seconds) Rank by Success Rate (percentage)
Rank Target Response Time RankLast Week Rank Target Success Rate Outage Hours RankLast Week
1 US Bank 4.70 1 1 American Express 100.00 0 2
2 Diners Club 4.83 2 2 Discover 99.60 0 2
3 Wells Fargo 7.48 3 2 US Bank 99.60 0 1
4 Chase 7.78 4 2 Barclay Card 99.60 0 2
5 Barclay Card 8.77 5 5 Diners Club 99.40 0 9
Credit Card Index 10.06 5 Wells Fargo 99.40 0 6
6 Discover 11.35 6 7 HSBC 98.50 1 5
7 American Express 11.96 7 Credit Card Index 98.40 0
8 HSBC 14.12 8 8 Citibank 96.90 3 10
9 Citibank 14.85 9 9 Chase 95.90 3 6
10 Capital One 17.83 10 10 Capital One 94.70 5 8


E-Banking Web Transaction Performance Index
05/06/2012

 

Week ending May 6, 2012
Rank by Speed (seconds) Rank by Success Rate (percentage)
Rank Target Response Time RankLast Week Rank Target Success Rate Outage Hours RankLast Week
1 US Bank 4.98 1 1 Citibank 100.00 0 2
2 TD Bank 5.04 2 2 US Bank 99.90 0 4
3 Wells Fargo 5.58 4 3 Etrade 99.50 1 1
4 Etrade 5.94 3 4 PNC 99.20 1 12
5 HSBC 6.59 5 5 SunTrust 98.60 1 8
6 PNC 6.75 6 6 Regions Bank 98.40 0 7
eBanking Index 7.09 7 TD Bank 98.00 0 5
7 Chase 7.09 7 8 Wells Fargo 97.70 0 3
8 BB&T 7.24 9 eBanking Index 97.16 1
9 Regions Bank 7.29 8 9 BB&T 96.60 4 9
10 SunTrust 9.08 10 10 Chase 96.00 4 6
11 Citizens Bank 11.93 11 11 Citizens Bank 95.70 1 13
12 Citibank 12.25 12 12 Capital One 92.10 5 9
13 Capital One 18.85 13 13 HSBC 91.80 6 9


Credit Card Web Transaction Performance Index
04/29/2012

 

Week ending April 29, 2012
Rank by Speed (seconds) Rank by Success Rate (percentage)
Rank Target Response Time RankLast Week Rank Target Success Rate Outage Hours RankLast Week
1 US Bank 4.61 1 1 US Bank 99.20 0 1
2 Diners Club 4.87 2 2 Discover 99.10 0 7
3 Wells Fargo 7.37 3 2 American Express 99.10 0 2
4 Chase 8.01 4 2 Barclay Card 99.10 0 5
5 Barclay Card 8.68 5 5 HSBC 99.00 1 4
Credit Card Index 9.94 6 Chase 98.60 0 2
6 Discover 11.21 6 6 Wells Fargo 98.60 0 6
7 American Express 11.76 7 Credit Card Index 97.81 0
8 HSBC 14.25 8 8 Capital One 96.10 3 8
9 Citibank 14.71 9 9 Diners Club 95.90 0 10
10 Capital One 17.87 10 10 Citibank 92.60 6 9


E-Banking Web Transaction Performance Index
04/29/2012

 

Week ending April 29, 2012
Rank by Speed (seconds) Rank by Success Rate (percentage)
Rank Target Response Time RankLast Week Rank Target Success Rate Outage Hours RankLast Week
1 US Bank 4.65 1 1 Etrade 99.40 0 1
2 TD Bank 5.08 2 2 Citibank 99.10 0 2
3 Etrade 5.52 3 3 Wells Fargo 99.00 0 11
4 Wells Fargo 5.55 4 4 US Bank 98.90 0 3
5 HSBC 6.58 5 5 TD Bank 98.50 0 12
6 PNC 7.02 6 6 Chase 98.40 0 5
eBanking Index 7.13 eBanking Index 97.72 0
7 Chase 7.13 8 7 Regions Bank 97.70 1 7
8 Regions Bank 7.17 7 8 SunTrust 97.10 1 4
9 BB&T 7.35 9 9 HSBC 97.00 0 7
10 SunTrust 9.12 10 9 BB&T 97.00 2 6
11 Citizens Bank 12.17 11 9 Capital One 97.00 2 9
12 Citibank 13.25 12 12 PNC 96.90 3 10
13 Capital One 18.50 13 13 Citizens Bank 94.80 3 13


Credit Card Web Transaction Performance Index
04/22/2012

 

Week ending April 22, 2012
Rank by Speed (seconds) Rank by Success Rate (percentage)
Rank Target Response Time RankLast Week Rank Target Success Rate Outage Hours RankLast Week
1 US Bank 4.57 1 1 US Bank 100.00 0 2
2 Diners Club 4.82 2 Chase 99.90 0 4
3 Wells Fargo 7.34 2 2 American Express 99.90 0 1
4 Chase 8.03 3 4 HSBC 99.80 0 4
5 Barclay Card 8.65 4 5 Barclay Card 99.70 0 7
Credit Card Index 9.88 6 Wells Fargo 99.40 0 2
6 Discover 11.10 6 7 Discover 99.10 0 7
7 American Express 11.17 5 Credit Card Index 98.42 0
8 HSBC 14.79 8 8 Capital One 98.40 1 4
9 Citibank 14.96 8 9 Citibank 94.30 3 10
10 Capital One 17.78 10 10 Diners Club 93.50 2

 



E-Banking Web Transaction Performance Index
04/22/2012

 

Week ending April 22, 2012
Rank by Speed (seconds) Rank by Success Rate (percentage)
Rank Target Response Time RankLast Week Rank Target Success Rate Outage Hours RankLast Week
1 US Bank 4.79 1 1 Etrade 99.80 0 1
2 TD Bank 5.12 2 2 Citibank 99.70 0 3
3 Etrade 5.71 3 3 US Bank 99.60 0 4
4 Wells Fargo 5.86 4 4 SunTrust 99.50 0 2
5 HSBC 6.55 5 5 Chase 99.10 0 7
6 PNC 6.57 6 6 BB&T 99.00 1 12
7 Regions Bank 7.15 7 eBanking Index 98.81 0
eBanking Index 7.15 7 Regions Bank 98.80 0 14
8 Chase 7.30 9 7 HSBC 98.80 0 10
9 BB&T 7.82 8 9 Capital One 98.60 0 9
10 SunTrust 9.14 10 10 PNC 98.20 1 4
11 Citizens Bank 11.09 12 11 Wells Fargo 98.10 0 7
12 Citibank 11.23 11 12 TD Bank 98.00 0 11
13 Capital One 18.82 14 13 Citizens Bank 97.40 1 12

 



Credit Card Web Transaction Performance Index
04/15/2012

 

Week ending April 15, 2012
Rank by Speed (seconds) Rank by Success Rate (percentage)
Rank Target Response Time RankLast Week Rank Target Success Rate Outage Hours RankLast Week
1 US Bank 4.55 1 1 American Express 99.90 0 7
2 Wells Fargo 7.29 3 2 Wells Fargo 99.60 0 2
3 Chase 8.44 4 2 US Bank 99.60 0 3
4 Barclay Card 8.50 4 Chase 99.40 0 4
5 American Express 11.26 5 4 Capital One 99.40 0 1
Credit Card Index 11.72 4 HSBC 99.40 0 5
6 Discover 12.18 6 7 Discover 99.00 0 5
7 Bank of America 14.46 7 7 Barclay Card 99.00 0
8 Citibank 15.08 9 Credit Card Index 98.86 0
8 HSBC 15.08 8 9 Bank of America 97.60 0 8
10 Capital One 19.44 10 10 Citibank 95.30 1 10

 



E-Banking Web Transaction Performance Index
04/15/2012

 

Week ending April 15, 2012
Rank by Speed (seconds) Rank by Success Rate (percentage)
Rank Target Response Time RankLast Week Rank Target Success Rate Outage Hours RankLast Week
1 US Bank 4.70 1 1 Etrade 100.00 0 3
2 TD Bank 5.20 2 2 SunTrust 99.80 0 14
3 Etrade 5.68 3 3 Citibank 99.70 0 1
4 Wells Fargo 5.98 4 4 PNC 99.60 0 7
5 HSBC 6.05 7 4 US Bank 99.60 0 1
6 PNC 6.13 5 4 Bank of America 99.60 0 5
7 Regions Bank 7.08 8 7 Wells Fargo 99.20 0 8
eBanking Index 7.09 7 Chase 99.20 0 3
8 BB&T 7.10 6 eBanking Index 99.00 0
9 Chase 7.34 9 9 Capital One 98.90 0 9
10 SunTrust 9.10 10 10 HSBC 98.60 0 13
11 Citibank 11.13 12 11 TD Bank 98.50 0 12
12 Citizens Bank 11.19 11 12 BB&T 97.90 1 5
13 Bank of America 13.16 13 12 Citizens Bank 97.90 0 10
14 Capital One 18.61 14 14 Regions Bank 97.60 1 10

 








Web Transaction
Performance Index