Competitive Strategies

More consumers are satisfied using near-field communications (NFC) technology with their smart phones than express the same satisfaction using Quick Response codes, finds a survey by Strategy Analytics Inc., a Boston-based consulting firm. In the survey, commissioned by NFC advocate group NFC Forum, 76% of consumers said they were satisfied …

American Express Co. on Thursday disclosed that it will not renew its merchant-acceptance and cobranded credit card agreements with Costco Wholesale Corp. The card accounted for about $82 billion of AmEx’s worldwide charge volume last year. The possible loss of the warehouse club’s 16-year AmEx card program had been rumored …

Mobile point-of-sale systems have come a long way in a short time, but in one respect they may have grown up too fast. They may have outstripped the ability of merchants and merchant-service providers to provide the kind of constant and consistent support that’s necessary to keep the tablets humming. …

Financial and marketing services company Mozido Inc. now is serving China through its acquisition of PayEase Corp., a China-based payment processor. Announced today, the acquisition makes Austin, Texas-based Mozido the owner of one of 22 licensed payment-processing companies in China. PayEase, which is headquarter in Beijing, provides in-app mobile payments, …

More than 90% of Americans still prefer to receive paper bills, but a strong majority of them pay electronically, according to findings released Monday from a survey sponsored by the U.S. Postal Service’s Office of the Inspector General. The three-month study of customer records from a major East Coast utility …

Here’s a resolution that the payments industry should consider: Stop doubting market capabilities and start anticipating currents within the technological wave. With the unveiling of Apple Pay, naysayers are already coming out in full force. However, I’ve spent considerable time in the card-not-present environment, giving me a unique perspective on …

Leading payment processor First Data Corp. late Tuesday reported its first quarterly profit since being taken private in a $29 billion leveraged buyout by investment firm Kohlberg Kravis Roberts & Co. in 2007. Net income wasn’t big, $11.8 million, but it beat the $123.1 million loss Atlanta-based First Data reported …

Gasoline retailer Cumberland Farms, which operates nearly 600 stores in eight Northeastern states, is proving you don’t have to sell fancy coffee concoctions to generate impressive results with a mobile app. The program, which Cumberland calls SmartPay, enrolled 100,000 customers in the first 45 days after its 2013 launch—a response …

In spite of all the hoopla about burgeoning e-commerce and mobile-commerce activity, consumers still prefer to shop inside a store, finds the “Total Retail: Retailers and the Age of Disruption” report from PriceWaterhouseCoopers LLP. Of the more than 1,000 U.S. consumers surveyed, only 27% said they shop online weekly. But, …

Leading retail ATM network owner Cardtronics Inc. has already found banks ready to put their brands on 40% of the Cardtronics ATMs that until recently bore the JPMorgan Chase & Co. brand, chief executive Steve Rathgaber told analysts Wednesday. Chase informed Houston-based Cardtronics about three months ago that it planned …