Digital Transactions Authoritative, insightful and timely information for payments professionals
A new chief executive has taken over at merchant processor RBS WorldPay Inc. just as news erupted this week of a major worldwide ATM fraud that relied on card data stolen from the processor's system last year. Ian Stuttard took the helm of the Atlanta-based company, a unit of Royal …
Read More »Court: AmEx Can’t Use Arbitration To Thwart Merchant Class Actions
A three-judge panel for the federal appellate court in New York reversed a lower court by ruling Friday that the arbitration provision in American Express Co. merchant agreements that requires merchants to give up their right to participate in class-action lawsuits against AmEx, or even to challenge the company as …
Read More »ISO First American Seeks Early Mover Advantage with Remote Capture
Further evidence that independent sales organizations are mobilizing to sell Check 21-based electronic check processing to merchants emerged last week with First American Payments L.P.'s announcement that it will re-sell remote deposit services from RDM Corp., a Waterloo, Ontario-based vendor of electronic-check solutions. Fort Worth, Texas-based First American, which provides …
Read More »Can Facebook Grasp the Payments Opportunity Now in Front of It?
This is the fifth installment of a six-part series on how Web 2.0 is likely to transform the payments business. Prior articles focused on how new providers are leading the transition from the first generation of e-commerce, where a buyer had a one-way relationship with a seller's Web site and …
Read More »Pricing Doesn’t Tell the Whole Story About Merchant Attrition
Pricing is by far the biggest reason merchants cite when asked why they left their previous payment card processor, but there’s more to the attrition story than meets the eye, according to a new study by Aite Group LLC. “Pricing is only the proverbial straw that breaks the camel’s back,” …
Read More »The Recession Is Sending Rates of Friendly Fraud Up, Processors Say
With the recession throwing more and more people out of work by the day, payments processors are reporting that their merchants are experiencing sharp increases in e-commerce chargebacks stemming from so-called friendly fraud. This is the fraud that results when a consumer repudiates a transaction as unauthorized in hopes of …
Read More »‘Difficult’ Times Hammer the Centurion’s Card And Acquiring Results
The message this week from the top brass at American Express Co. is: Times are bad, but no worse at AmEx than elsewhere in the payments industry. American Express, the third-largest payment card network, is still making money, though a lot less of it: $172 million in the fourth quarter, …
Read More »Heartland’s Carr Calls for End-to-End Encryption To Stop Breaches
Nearly one week after news emerged of the big data breach at Princeton, N.J.-based merchant acquirer Heartland Payment Systems Inc., it remains unclear how much damage actually happened and who did it. One report suggests Heartland's breach-related legal liabilities could approach $98 million, an estimate a Heartland spokesperson dismisses as …
Read More »Credit Losses at Bill Me Later Climb Past 8% But Don’t Faze eBay
Credit losses at Bill Me Later Inc. are manageable despite the economic downdraft of the past year, officials at eBay Inc. told analysts recently. The Timonium, Md.-based provider of so-called transactional credit for online transactions, which eBay bought last year and paired with its PayPal online-payments unit (Digital Transactions News, …
Read More »Watch Gen Yers with iPhones to Figure out Next-Gen Payment Plans
This is the fourth installment of a six-part series exploring the impact of Web 2.0 on the payments business. Previous articles have dealt with the transition from the first generation of eCommerce to the emerging world of social networks and highly personalized interactions utilizing Web 2.0 technology. Consumers will be …
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