September, 2020

• 1 September

  Why Signatures Won’t Go Away

  

  The networks stopped requiring signatures two years ago. Something else is keeping them alive. “Just sign this receipt and you’ll be all set.” Not being a violent person by nature, it did cross my mind to take the pen and jam it into the checkout counter, glaring defiantly at the …

July, 2020

• 1 July

  How Fintechs Can Lower Liability

  

  The key is to review customer contracts at least annually. Here are three crucial reasons why. When used properly, litigation is an important and effective tool for enforcing a company’s contractual obligations and other rights. However, some individuals and entities misuse the legal process, bringing meritless lawsuits in an attempt …

June, 2020

• 1 June

  The Next Big Market for ISVs

  

  Here’s a look at the impact integrated payments can have on the vet industry. The global veterinary-services market is projected to reach $200 billion in 2020. Indeed, the landscape is quickly evolving, creating more demanding needs from practice managers looking to reduce costs, improve the customer experience, and generate revenue. …

May, 2020

• 1 May

  The Storm Before the Calm

  

  The pandemic is wreaking havoc on multiple fronts in the payments business. But if we let market forces work their usual magic, look for a recovery next year. The Covid-19 pandemic is roiling the payments industry. State shutdowns have taken a whopping 29% of the U.S. economy offline. Moody’s reports …

April, 2020

• 1 April

  The Future of E-Commerce

  

  The best place to start fighting fraud is at the first interaction, not at the order form. More and more businesses are seeing the convergence of fraud prevention, cybersecurity, and customer experience. From preventing the theft of data to stopping chargebacks to protecting the customer journey, there is a need …

March, 2020

• 1 March

  Ditch Those Clunky Checkouts

  

  Merchants must install the technology today’s customers demand—or risk losing sales. Millennials and Gen Z consumers are not only more tech-savvy and better-informed shoppers than prior generations, they’re also seeking a greater connection to their preferred brands. And they desire a more curated shopping experience that feels unique and genuine …

February, 2020

• 1 February

  Surcharging? Don’t Waste Your Time

  

  Adding to the tab to account for payment card costs is just plain dumb. Here are the reasons why. Now that recent court and legislative decisions have cleared the way, many merchants and merchant-service providers are considering surcharging to recover credit card acceptance costs. If you are one of them, …

January, 2020

• 1 January

  Loyalty on Overdrive

  

  Loyalty apps are great, but they badly need a technology overhaul. By adding artificial intelligence, retailers can step up customer engagement and convert more sales. As brick-and-mortar retailers battle for foot traffic and sales, there is good news for them. Gen Z, the first truly digitally native generation, were strolling …

December, 2019

• 1 December

  Libra Yes. Bitcoin No

  

  Bitcoin has floundered because it serves no real need. The story with Libra is far different. While Bitcoin and Libra are both currencies and payment systems, their potentials are vastly different. From its inception, Bitcoin evangelists enthused it would upend reigning fiat currencies and electronic-payment systems. A high-octane cocktail of …

November, 2019

• 1 November

  Fraud Control: Good News, Bad News

  

  On the one hand, fraud losses continue a seemingly inexorable rise. On the other, there are positive steps businesses can take to mitigate those losses. Earlier this year, the AFP (the Association for Financial Professionals) published its annual “Payments Fraud and Control Survey,” which looks at trends in business-payments fraud …