Fraud & Security

A vendor that provides online chat services for customer acquisition and engagement appears to be the common thread in breaches disclosed Wednesday by Delta Air Lines Inc. and Sears Holdings Corp. The service provider is [24]7.ai Inc., a San Jose, Calif.-based company that provides services like virtual chat agents and …

Point-of-sale integrators, help desks, and other computer-related service providers for businesses, look out—the hackers are after you. The new Global Security Report 2018 from Chicago-based Trustwave says service providers were involved in 9.5% of the 700-plus data compromises the firm investigated in 2017. In 2016, service providers played a role …

Mobile-wallet usage is expected to increase in 2019 as almost 2.1 billion consumers worldwide choose the payment option, predicts Juniper Research Ltd. In its “Mobile Wallets: Service Provider Analysis, Market Opportunities & Forecasts 2018-2022” report released Wednesday, United Kingdom-based Juniper notes that next year’s forecasted number of mobile-wallet users is …

Metra, the commuter-rail agency in the Chicago area, will cease selling tickets on its Web site in late June, partly to avoid payment card security expenses. Riders, however, will still have a mobile-ticketing option through the Chicago Transit Authority’s Ventra fare system. Metra, which operates 11 transit lines and carries …

Bank processors over the past several years have worked to combine cardless technology with a continuing consumer demand for cash, a trend that took on momentum on Wednesday with an announcement from Fiserv Inc. that three ATM manufacturers are now supporting the company’s 3-year-old CardFree Cash service. ATM makers Genmega, …

POS equipment maker Ingenico Group said KFC Corp., a unit of Yum! Brands Inc., migrated its U.S. payment system to Ingenico’s Telium semi-integrated POS service. Consumers now can make chip-and-sign, chip-and-PIN, magnetic-stripe, and contactless transactions at KFC locations. Online shopping-cart provider 3dcart said its upcoming version 8.1 will support Google …

Data from 5 million stolen credit and debit cards is coming up for sale, and a cybersecurity firm says the cards were used at retailers Saks Fifth Avenue, Lord & Taylor, and Saks’ off-price chain Saks Off Fifth. Many details about the breach remain unknown, including the extent to which …

With digital currencies booming in popularity over the past year or so, the security of the digital exchanges that convert users’ fiat money into cryptocurrencies like Bitcoin is coming into clearer focus—and the picture isn’t consistently pretty, according to a survey released this week. Some popular exchanges allow users to …

Visa Inc. is altering its chargeback-resolution program to condense the reason codes into four categories, amend the time to resolve a disputed transaction, and make other changes. According to data on a Chase Paymentech site, the changes are set to go into effect April 15 because the card brand wants to …

Machine learning and huge swaths of data are being enlisted in the battle to counter online fraud, with CyberSource announcing an enhancement to its fraud-prevention service and processor Worldpay Inc. launching a new fraud-prevention service Wednesday at MRC 2018, the annual conference held by the Merchant Risk Council. CyberSource, a …