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Experian Deploys a ChatGPT Plugin to Help Consumers Find Credit Cards
With nearly 59% of U.S. consumers knowingly using an artificial-intelligence chatbot, according to the Pew Research Center, credit-reporting agency Experian plc is putting its credit card marketplace into AI tool ChatGPT. Announced Thursday, the plugin, available on ChatGPT’s plugin site, lets consumers explore credit card options for various types, such …
Read More »Intrigued by AI for Shopping, Many Consumers Spurn it for Financial Actions
A new report from Experian appears to illuminate a key issue for artificial intelligence in commerce. Consumers may be more comfortable using it for product discovery, comparisons, and recommendations, but many lack trust in handing AI financial-services decisions. Experian, in its 11th annual Identity and Fraud Report, found that 31% …
Read More »Consumers Like AI for Product Discovery, But Don’t Fully Trust It for Purchases
As artificial intelligence continues to make gains in consumers’ purchasing decisions, most are not quite ready to fully trust an AI agent to make a purchase on their behalf, with just 35% globally wanting human approval before an AI completes a purchase, finds a new report from RTB House. Released …
Read More »Consumers Are Spending More, But There Are Fewer of Them, Fiserv Says
The U.S. small-business economy is stuck in neutral, with any improvement coming from customers buying more rather than from a boost in foot traffic, according to a key performance index calculated by the big transaction processor Fiserv Inc. The company’s Small Business Index registered at 145.3 for July, up 1.6% …
Read More »Nuvion Enlists Visa Direct; Consumers Task AI for Returns; MoneyGram’s Next Crypto Move
Consumers Are Tasking AI To Help With Returns
Consumers are putting artificial-intelligence tools to work when making return claims for items they’ve purchased. Fifty percent are using services such as ChatGPT and Claude to help draft return or refund claims, finds the “Rewriting Rules on Return” report released by Riskified, a fraud-prevention services provider. That results in many …
Read More »Findustry Attacks Chargebacks; Consumers Serve Themselves; Cash App Adds Merchants
With Their Eyes on Affordability, Consumers Increasingly Gift Themselves, Blackhawk Finds
The number of consumers planning to buy gift cards for self-use rose from 31% last year to 56% in 2026, according to new research results released Monday by Blackhawk Network Inc., a major prepaid card services and technology provider. Overall, 77% of Americans plan to buy gift cards this year, …
Read More »Many Consumers Say ‘No Thanks’ to Agent-Based Payments
It’s still early days for agentic commerce, in which artificial-intelligence agents could complete a shopping transaction on behalf of a consumer. And it appears consumers may want to forestall such transactions until they get much more comfortable with the technology, suggests the Riskified Agentic Commerce Pulse first-quarter report. Riskified, with …
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