Business today is complicated as consumer needs and expectations shift. Whether it is about speed or the customer experience, more is expected, at an unprecedented pace. Merchants looking to manage consumer expectations in the payments arena often need help from a payments expert (sales partner) that is in tune with …

Days after Nxgen and Payscape announced they were merging with a third payments provider, BluePay Canada, the new entity said it has agreed to combine with a fourth company, Payroc LLC, and adopt the Payroc name. James Oberman, Payroc’s chief executive, will serve as CEO of the merged entity.Discover Financial Services said it now …

John Newton – Vice President of Sales, Strategic Partnership Channel, First American Payment Systems If one-to-many isn’t part of your ISO’s growth strategy, it should be. The days of selling on price and free equipment are in the rearview mirror. Product parity has leveled the playing field, with market compression …

Merchant-services companies may already have the best tool for courting independent software vendors and software developers. It’s the sales model. That’s the word from a panel at last week’s Western States Acquirers Association conference in Rancho Mirage, Calif. Many payment providers are looking to integrated payments, often an integral part …

They’ve been the subject of intense debate for several years now, but evidence from the Southeast Acquirers Association annual conference Tuesday shows interest among independent sales organizations in discounts for cash and credit card surcharges is as high as ever. About 800 people attended the Atlanta confab that concluded Wednesday, …

Shortly after the former Sage Payment Solutions rebranded as Paya early this year, company president Greg Cohen said the merchant processor would play a “value game,” not a low-price game. Following that strategy, Paya on Wednesday unveiled Paya Connect, a platform for software firms and independent sales organizations to create …

The word “regulation” generates little enthusiasm in the merchant-acquiring industry, but it’s more palatable when “self” is the operative adjective rather than “government.” Thus, the Electronic Transactions Association is pushing its new Self-Regulation Program for acquirers, independent sales organizations, and payment facilitators. Launched early this month, the voluntary program requires …

Surcharges and discounts for cash aren’t brand-new pricing tactics, but interest in them by independent sales organizations is rising because of falling legal barriers and the potential profits. Repeated sessions about the topic were packed Thursday at the Western States Acquirers Association annual conference in Scottsdale, Ariz. The presenter was Ryan …