Credit Card Web Transaction Performance Index

Week starting December 28, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	3.95	1		1	American Express	99.90	0	5
2	Wells Fargo	8.45	3		1	Citibank	99.90	0	2
3	US Bank	8.82	2		1	National City	99.90	0	2
4	Chase	8.89	4		4	Chase	99.80	0	9
5	Citibank	11.48	5		5	Wells Fargo	99.70	0	8
	Credit Card Index	13.00			6	Bank of America	99.60	0	5
6	American Express	13.00	6		6	US Bank	99.60	0	2
7	National City	14.09	7		8	Discover Card	99.50	0	11
8	Capital One	15.09	8			Credit Card Index	99.40	0
9	Bank of America	16.05	9		9	HSBC	98.70	1	1
10	HSBC	16.15	10		10	Capital One	98.30	0	10
11	Discover Card	21.97	11		11	Diners Club	98.10	0	5

E-Banking Web Transaction Performance Index

Week starting December 28, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Regions Bank	5.30	1		1	HSBC	100.00	0	1
2	Wachovia	5.79	4		1	Wells Fargo	100.00	0	4
3	HSBC	5.80	3		3	National City	99.90	0	12
4	PNC	6.20	5		4	Bank of America	99.60	0	6
5	Wells Fargo	8.17	7		4	PNC	99.60	0	7
6	Sun Trust	8.38	8		4	Regions Bank	99.60	0	11
	eBanking Index	8.60			4	Wachovia	99.60	0	4
7	US Bank	8.60	6		8	Citibank	99.40	0	10
8	Chase	9.41	9		9	Sun Trust	99.00	0	1
9	Citizens Bank	9.71	10		10	Chase	98.50	0	9
10	Capital One	11.65				eBanking Index	98.48	0
11	National City	13.35	11		11	US Bank	98.40	0	8
12	Bank of America	14.43	12		12	Capital One	95.70	2
13	Citibank	16.64	13		13	Citizens Bank	91.80	6	13