Credit Card Web Transaction Performance Index

Week starting December 21, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	4.12	1		1	HSBC	100.00	0	8
2	US Bank	8.52	4		2	Citibank	99.90	0	2
3	Wells Fargo	8.53	2		2	National City	99.90	0	2
4	Chase	8.63	3		2	US Bank	99.90	0	6
5	Citibank	10.62	5		5	American Express	99.70	0	5
	Credit Card Index	12.93			5	Bank of America	99.70	0	8
6	American Express	12.93	6		5	Diners Club	99.70	0	4
7	National City	14.76	7		8	Wells Fargo	99.60	0	1
8	Capital One	15.00	8			Credit Card Index	99.51	0
9	Bank of America	15.29	10		9	Chase	99.40	0	6
10	HSBC	15.42	9		10	Capital One	99.00	0	11
11	Discover Card	22.27	11		11	Discover Card	97.60	1	10

E-Banking Web Transaction Performance Index Week starting December 21, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Regions Bank	4.70	1		1	HSBC	100.00	0	1
2	Etrade	5.08	2		1	Sun Trust	100.00	0	6
3	HSBC	5.73	3		3	Etrade	99.80	0	4
4	Wachovia	5.82	4		4	Wachovia	99.70	0	1
5	PNC	5.84	5		4	Wells Fargo	99.70	0	7
6	US Bank	8.14	8		6	Bank of America	99.60	0	9
	eBanking Index	8.25			7	PNC	99.40	1	1
7	Wells Fargo	8.25	6		8	US Bank	99.20	0	12
8	Sun Trust	8.33	7		9	Chase	99.10	0	8
9	Chase	9.04	10		10	Citibank	99.00	0	11
10	Citizens Bank	9.09	9			eBanking Index	98.94	0
11	National City	13.24	11		11	Regions Bank	98.90	0	10
12	Bank of America	13.96	12		12	National City	96.80	4	5
13	Citibank	16.53	13		13	Citizens Bank	95.40	4	13