Credit Card Web Transaction Performance Index

Week starting December 14, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	4.06	1		1	Wells Fargo	100.00	0	2
2	Wells Fargo	8.39	2		2	Citibank	99.90	0	4
3	Chase	8.86	4		2	National City	99.90	0	7
4	US Bank	9.29	3		4	Diners Club	99.70	0	1
5	Citibank	11.24	5		5	American Express	99.60	0
	Credit Card Index	13.05			6	Chase	99.50	0	5
6	American Express	13.05			6	US Bank	99.50	0	3
7	National City	14.74	7			Credit Card Index	99.45	0
8	Capital One	15.53	6		8	Bank of America	99.10	0	9
9	HSBC	16.03	9		8	HSBC	99.10	0	7
10	Bank of America	16.16	8		10	Discover Card	98.80	1	10
11	Discover Card	22.28	10		11	Capital One	98.10	0	6

E-Banking Web Transaction Performance Index

Week starting December 14, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Regions Bank	4.83	1		1	HSBC	100.00	0	1
2	Etrade	5.05	2		1	PNC	100.00	0	6
3	HSBC	5.78	4		1	Wachovia	100.00	0	10
4	Wachovia	5.95	5		4	Etrade	99.90	0	1
5	PNC	6.24	3		5	National City	99.70	0	4
6	Wells Fargo	8.11	6		6	Sun Trust	99.60	0	4
	eBanking Index	8.50			7	Wells Fargo	99.50	0	7
7	Sun Trust	8.50	7		8	Chase	99.40	0	12
8	US Bank	8.80	9			eBanking Index	99.21	0
9	Citizens Bank	9.22	8		9	Bank of America	99.20	1	7
10	Chase	9.30	10		10	Regions Bank	99.00	1	9
11	National City	13.60	13		11	Citibank	98.60	1	1
12	Bank of America	14.58	12		12	US Bank	98.20	0	13
13	Citibank	16.60	14		13	Citizens Bank	97.20	0	14