Credit Card Web Transaction Performance Index

Week starting December 7, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	4.19	1		1	Diners Club	100.00	0	1
2	Wells Fargo	8.44	2		2	Wells Fargo	99.90	0	2
3	US Bank	9.06	3		3	US Bank	99.60	0	7
4	Chase	9.35	4		4	Citibank	99.50	1	2
5	Citibank	11.13	5		5	Chase	99.40	0	9
	Credit Card Index	12.97			6	Capital One	99.20	0	2
6	Capital One	14.81	8		7	HSBC	99.10	0	7
7	National City	15.19	9		7	National City	99.10	0	6
8	Bank of America	16.47	10		9	Bank of America	98.70	0	11
9	HSBC	16.88	7			Credit Card Index	98.56	0
10	Discover Card	22.32	11		10	Discover Card	90.70	4	10

E-Banking Web Transaction Performance Index

Week starting December 7, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Regions Bank	4.86	1		1	Citibank	100.00	0	3
2	Etrade	5.76	2		1	Etrade	100.00	0	1
3	PNC	5.89	4		1	HSBC	100.00	0	11
4	HSBC	6.04	3		4	National City	99.90	0	7
5	Wachovia	6.70	5		4	Sun Trust	99.90	0	1
6	Wells Fargo	7.95	6		6	PNC	99.70	0	4
7	Sun Trust	8.63	8		7	Bank of America	99.50	0	8
	eBanking Index	8.70			7	Wells Fargo	99.50	0	11
8	Citizens Bank	8.78	7		9	Regions Bank	99.40	0	8
9	US Bank	8.81	10			eBanking Index	98.71	0
10	Chase	9.58	9		10	Capital One	98.60	0	10
11	Capital One	11.56	11		10	Wachovia	98.60	1	6
12	Bank of America	14.47	13		12	Chase	98.40	0	13
13	National City	14.57	12		13	US Bank	97.50	0	14
14	Citibank	16.30	14		14	Citizens Bank	92.40	5	4