Credit Card Web Transaction Performance Index

Week starting November 30, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	4.23	1		1	Diners Club	99.80	0	1
2	Wells Fargo	8.73	3		2	American Express	99.60	0	1
3	US Bank	9.53			2	Capital One	99.60	0	6
4	Chase	9.61	2		2	Citibank	99.60	0	3
5	Citibank	11.73	4		2	Wells Fargo	99.60	0	3
	Credit Card Index	13.07			6	National City	99.00	0	6
6	American Express	13.07	5		7	HSBC	98.90	0	10
7	HSBC	14.06	7		7	US Bank	98.90	0
8	Capital One	14.52	6			Credit Card Index	98.88	0
9	National City	16.12	8		9	Chase	98.30	0	3
10	Bank of America	16.80	9		10	Discover Card	97.50	0	9
11	Discover Card	21.90	10		11	Bank of America	97.00	0	8

E-Banking Web Transaction Performance Index

Week starting November 30, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Regions Bank	4.79	1		1	Etrade	100.00	0
2	Etrade	5.82			1	Sun Trust	100.00	0	1
3	HSBC	6.48	4		3	Citibank	99.80	0	7
4	PNC	6.56	3		4	Citizens Bank	99.60	0	12
5	Wachovia	7.22	2		4	PNC	99.60	0	6
6	Wells Fargo	8.42	5		6	Wachovia	99.40	1	5
7	Citizens Bank	8.82	7		7	National City	99.10	0	7
	eBanking Index	8.91			8	Bank of America	98.90	0	11
8	Sun Trust	9.00	6		8	Regions Bank	98.90	0	1
9	Chase	9.17	8			eBanking Index	98.83	0
10	US Bank	9.38			10	Capital One	98.70	0	1
11	Capital One	11.98	9		11	HSBC	98.10	0	1
12	National City	14.96	10		11	Wells Fargo	98.10	0	10
13	Bank of America	15.17	11		13	Chase	97.70	2	9
14	Citibank	16.38	12		14	US Bank	96.10	0