Credit Card Web Transaction Performance Index

Week starting November 23, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	4.01	1		1	American Express	100.00	0	1
2	Chase	8.19	3		1	Diners Club	100.00	0	10
3	Wells Fargo	8.28	2		3	Chase	99.80	0	8
4	Citibank	10.93	5		3	Citibank	99.80	0	11
5	American Express	12.42	6		3	Wells Fargo	99.80	0	3
	Credit Card Index	13.18			6	Capital One	99.70	0	5
6	Capital One	13.94	7		6	National City	99.70	0	3
7	HSBC	14.16	10			Credit Card Index	99.34	0
8	National City	14.99	8		8	Bank of America	98.40	2	9
9	Bank of America	15.22	9		9	Discover Card	98.20	1	6
10	Discover Card	22.20	11		10	HSBC	98.10	1	1

E-Banking Web Transaction Performance Index

Week starting November 23, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Regions Bank	4.48	1		1	Capital One	100.00	0	6
2	Wachovia	5.93	4		1	HSBC	100.00	0	8
3	PNC	6.30	3		1	Regions Bank	100.00	0	12
4	HSBC	6.82	5		1	Sun Trust	100.00	0	1
5	Wells Fargo	8.06	6		5	Wachovia	99.90	0	3
6	Sun Trust	8.21	7		6	PNC	99.70	0	8
	eBanking Index	8.29			7	Citibank	99.60	0	5
7	Citizens Bank	8.37	8		7	National City	99.60	0	3
8	Chase	8.53	9		9	Chase	99.50	0	11
9	Capital One	11.27	11			eBanking Index	99.50	0
10	National City	13.64	12		10	Wells Fargo	99.40	0	7
11	Bank of America	14.03	13		11	Bank of America	99.20	0	10
12	Citibank	15.97	14		12	Citizens Bank	97.50	0	14