Credit Card Web Transaction Performance Index

Week starting November 16, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	4.09	1		1	American Express	100.00	0	7
2	Wells Fargo	8.49	2		1	HSBC	100.00	0	2
3	Chase	8.74	3		3	National City	99.70	0	11
4	US Bank	10.06	4		3	Wells Fargo	99.70	0	4
5	Citibank	10.77	5		5	Capital One	99.50	0	8
	Credit Card Index	12.67			6	Discover Card	99.20	0	10
6	American Express	12.67	6		6	US Bank	99.20	0	3
7	Capital One	14.67	9		8	Chase	99.10	0	4
8	National City	15.54	7			Credit Card Index	98.65	0
9	Bank of America	15.88	8		9	Bank of America	98.00	0	6
10	HSBC	16.34	10		10	Diners Club	97.50	2	1
11	Discover Card	22.47	11		11	Citibank	93.50	8	9

E-Banking Web Transaction Performance Index

Week starting November 16, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Regions Bank	4.53	2		1	Etrade	100.00	0	1
2	Etrade	5.03	1		1	Sun Trust	100.00	0	3
3	PNC	6.15	3		3	National City	99.90	0	8
4	Wachovia	6.31	4		3	Wachovia	99.90	0	6
5	HSBC	6.78	5		5	Citibank	99.70	0	10
6	Wells Fargo	8.09	6		6	Capital One	99.60	0	10
7	Sun Trust	8.29	7		7	Wells Fargo	99.50	0	8
	eBanking Index	8.47			8	HSBC	99.40	0	3
8	Citizens Bank	8.64	8		8	PNC	99.40	0	14
9	Chase	9.18	10		10	Bank of America	99.10	0	2
10	US Bank	9.86	9			eBanking Index	98.89	0
11	Capital One	11.54	11		11	Chase	98.70	1	6
12	National City	13.94	12		12	Regions Bank	98.30	0	5
13	Bank of America	14.17	13		13	US Bank	97.80	0	12
14	Citibank	15.85	14		14	Citizens Bank	93.40	6	13