Credit Card Web Transaction Performance Index

Week starting November 9, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	4.00	1		1	Diners Club	99.90	0	1
2	Wells Fargo	8.48	2		2	HSBC	99.70	0	1
3	Chase	8.90	3		3	US Bank	99.50	0	3
4	US Bank	9.57	3		4	Chase	99.40	1	8
5	Citibank	11.30	5		4	Wells Fargo	99.40	0	5
	Credit Card Index	12.76				Credit Card Index	98.84	0
6	American Express	12.76			6	Bank of America	98.80	1	6
7	National City	15.73	7		7	American Express	98.50	1
8	Bank of America	16.13	9		8	Capital One	98.40	0	7
9	Capital One	16.41	8		9	Citibank	98.20	1	9
10	HSBC	16.46	6		10	Discover Card	98.10	0	10
11	Discover Card	22.24	10		11	National City	97.00	2	3

E-Banking Web Transaction Performance Index

Week starting November 9, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Etrade	3.98	1		1	Etrade	100.00	0	1
2	Regions Bank	4.52	2		2	Bank of America	99.90	0	5
3	PNC	6.13	3		3	HSBC	99.70	0	8
4	Wachovia	6.20	4		3	Sun Trust	99.70	0	2
5	HSBC	6.82	5		5	Regions Bank	99.60	0	13
6	Wells Fargo	8.25	6		6	Chase	99.20	0	7
7	Sun Trust	8.39	7		6	Wachovia	99.20	1	11
	eBanking Index	8.46				eBanking Index	99.06	0
8	Citizens Bank	8.52	9		8	National City	99.00	1	6
9	US Bank	9.38	8		8	Wells Fargo	99.00	1	4
10	Chase	10.70	10		10	Capital One	98.70	0	10
11	Capital One	12.25	11		10	Citibank	98.70	0	3
12	National City	14.26	12		12	US Bank	98.60	0	8
13	Bank of America	14.49	13		13	Citizens Bank	98.50	0	11
14	Citibank	16.10	14		14	PNC	94.80	2	14