Credit Card Web Transaction Performance Index

Week starting November 2, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	4.14	1		1	Diners Club	99.90	0	1
2	Wells Fargo	8.41	2		1	HSBC	99.90	0	2
3	Chase	8.69			3	National City	99.70	0	4
3	US Bank	8.69			3	US Bank	99.70	0
5	Citibank	11.29	3		5	Wells Fargo	99.50	0	2
	Credit Card Index	12.84			6	Bank of America	99.20	0	5
6	HSBC	14.39	8		7	Capital One	98.80	0	5
7	National City	15.43	6			Credit Card Index	98.69	0
8	Capital One	16.01	5		8	Chase	98.60	1
9	Bank of America	16.34	7		9	Citibank	96.60	5	7
10	Discover Card	21.46			10	Discover Card	94.90	1

E-Banking Web Transaction Performance Index

Week starting November 2, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Etrade	2.83	1		1	Etrade	100.00	0	5
2	Regions Bank	4.49	2		2	Sun Trust	99.90	0	6
3	PNC	5.78	3		3	Citibank	99.70	0	6
4	Wachovia	6.32	4		4	Wells Fargo	99.40	0	10
5	HSBC	7.07	5		5	Bank of America	99.30	0	1
6	Wells Fargo	8.21	6		6	National City	99.20	1	1
7	Sun Trust	8.29	7		7	Chase	99.10	1
	eBanking Index	8.32				eBanking Index	98.83	0
8	US Bank	8.35			8	HSBC	98.70	2	1
9	Citizens Bank	8.59	8		8	US Bank	98.70	0
10	Chase	10.08			10	Capital One	98.40	0	9
11	Capital One	12.27	9		11	Citizens Bank	98.10	0	11
12	National City	14.27	10		11	Wachovia	98.10	2	1
13	Bank of America	14.55	11		13	Regions Bank	97.40	2	12
14	Citibank	16.16	12		14	PNC	95.70	2	6