| Week starting October 26, 2009
|
| Rank by Speed (seconds) |
|
Rank by Success Rate
(percentage) |
| Rank |
Target |
Response Time (seconds) |
Rank Last Week |
|
Rank |
Target |
Success rate (%) |
Outage Hours |
Rank Last Week |
| 1 |
Diners Club |
4.01 |
1 |
|
1 |
Diners Club |
100.00 |
0 |
11 |
| 2 |
Wells Fargo |
8.45 |
3 |
|
2 |
HSBC |
99.90 |
0 |
5 |
| 3 |
Citibank |
10.92 |
5 |
|
2 |
Wells Fargo |
99.90 |
0 |
1 |
| 4 |
American Express |
12.15 |
6 |
|
|
Credit Card Index |
99.63 |
0 |
|
| |
Credit Card Index |
13.44 |
|
| 4 |
National City |
99.60 |
0 |
5 |
| 5 |
Capital One |
14.73 |
8 |
|
5 |
Bank of America |
99.50 |
0 |
10 |
| 6 |
National City |
15.51 |
9 |
|
5 |
Capital One |
99.50 |
0 |
5 |
| 7 |
Bank of America |
16.10 |
10 |
|
7 |
Citibank |
99.30 |
0 |
3 |
| 8 |
HSBC |
16.95 |
7 |
|
8 |
American Express |
99.20 |
0 |
3 |
Credit Card Web Transaction Performance
Index
E-Banking Web Transaction Performance Index
| Week starting October 26, 2009
|
| Rank by Speed (seconds) |
|
Rank by Success Rate
(percentage) |
| Rank |
Target |
Response Time (seconds) |
Rank Last Week |
|
Rank |
Target |
Success rate (%) |
Outage Hours |
Rank Last Week |
| 1 |
Etrade |
2.72 |
1 |
|
1 |
Bank of America |
100.00 |
0 |
11 |
| 2 |
Regions Bank |
4.49 |
2 |
|
1 |
HSBC |
100.00 |
0 |
6 |
| 3 |
PNC |
5.91 |
5 |
|
1 |
National City |
100.00 |
0 |
4 |
| 4 |
Wachovia |
6.27 |
4 |
|
1 |
Wachovia |
100.00 |
0 |
6 |
| 5 |
HSBC |
6.90 |
6 |
|
5 |
Etrade |
99.90 |
0 |
1 |
| 6 |
Wells Fargo |
8.31 |
9 |
|
6 |
Citibank |
99.70 |
0 |
1 |
| |
eBanking Index |
8.36 |
|
| 6 |
PNC |
99.70 |
0 |
1 |
| 7 |
Sun Trust |
8.41 |
|
|
6 |
Sun Trust |
99.70 |
0 |
|
| 8 |
Citizens Bank |
8.47 |
10 |
|
|
eBanking Index |
99.57 |
0 |
|
| 9 |
Capital One |
11.45 |
11 |
|
9 |
Capital One |
99.50 |
0 |
13 |
| 10 |
National City |
14.19 |
12 |
|
10 |
Wells Fargo |
99.40 |
0 |
9 |
| 11 |
Bank of America |
14.78 |
13 |
|
11 |
Citizens Bank |
98.70 |
0 |
14 |
| 12 |
Citibank |
16.03 |
14 |
|
12 |
Regions Bank |
98.20 |
0 |
9
|