Credit Card Web Transaction Performance Index

Week starting October 19, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	3.88	1		1	Wells Fargo	99.90	0	9
2	Chase	7.94	2		2	Chase	99.70	0	3
3	Wells Fargo	8.34	3		3	American Express	99.60	0	5
4	US Bank	8.48	4		3	Citibank	99.60	0	7
5	Citibank	10.81	5		5	Capital One	99.50	0	8
	Credit Card Index	10.84			5	HSBC	99.50	0	1
6	American Express	10.84	6		5	National City	99.50	0	6
7	HSBC	14.61	8		8	US Bank	99.30	0	10
8	Capital One	14.81	7			Credit Card Index	98.89	0
9	National City	15.35	9		9	Discover Card	98.30	0	3
10	Bank of America	15.87	10		10	Bank of America	98.10	1	11
11	Discover Card	21.68	11		11	Diners Club	95.00	4	1

E-Banking Web Transaction Performance Index

Week starting October 19, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Etrade	2.67	1		1	Citibank	100.00	0	5
2	Regions Bank	4.43	2		1	Etrade	100.00	0	1
3	WAMU	5.22	3		1	PNC	100.00	0	6
4	Wachovia	6.02	5		4	National City	99.90	0	2
5	PNC	6.05	4		5	WAMU	99.70	0	2
6	HSBC	6.82	6		6	Chase	99.60	0	13
7	Chase	7.60	7		6	HSBC	99.60	0	10
	eBanking Index	7.86			6	Wachovia	99.60	0	11
8	US Bank	8.11	9		9	Regions Bank	99.50	0	8
9	Wells Fargo	8.45	8		9	Wells Fargo	99.50	0	8
10	Citizens Bank	8.54	11		11	Bank of America	99.10	0	7
11	Capital One	11.48			12	US Bank	99.00	0	12
12	National City	14.08	13			eBanking Index	98.82	0
13	Bank of America	14.65	12		13	Capital One	98.10	0
14	Citibank	16.01	14		14	Citizens Bank	90.60	9	14