Credit Card Web Transaction Performance Index

Week starting October 12, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	3.98	1		1	Diners Club	99.90	0	2
2	Chase	7.85	2		1	HSBC	99.90	0	1
3	Wells Fargo	8.43	3		3	Chase	99.60	0	8
4	US Bank	8.78	4		3	Discover Card	99.60	0	9
5	Citibank	9.97	5		5	American Express	99.50	0	6
	Credit Card Index	10.98			6	National City	99.40	0	3
6	American Express	10.98	6		7	Citibank	99.30	0	4
7	Capital One	14.28	7		8	Capital One	99.20	1	11
8	HSBC	15.02	8			Credit Card Index	97.91	0
9	National City	15.50	9		9	Wells Fargo	97.50	2	5
10	Bank of America	15.82	10		10	US Bank	96.20	0	7
11	Discover Card	21.39	11		11	Bank of America	87.40	13	10

E-Banking Web Transaction Performance Index

Week starting October 12, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Etrade	2.76	1		1	Etrade	100.00	0	1
2	Regions Bank	4.70	2		2	National City	99.90	0	3
3	WAMU	5.23	3		2	Sun Trust	99.90	0	1
4	PNC	5.54	4		2	WAMU	99.90	0	3
5	Wachovia	6.48	6		5	Citibank	99.70	0	9
6	HSBC	6.60	5		6	PNC	99.50	1	3
7	Chase	7.62	7		7	Bank of America	99.40	1	15
	eBanking Index	7.98			8	Regions Bank	99.10	0	6
8	Wells Fargo	8.33	9		8	Wells Fargo	99.10	0	12
9	US Bank	8.48	8		10	HSBC	98.90	1	7
10	Sun Trust	8.50	11			eBanking Index	98.71	0
11	Citizens Bank	8.93	10		11	Wachovia	98.50	2	8
12	Bank of America	14.15	14		12	US Bank	97.20	0	13
13	National City	14.34	13		13	Chase	97.10	1	10
14	Citibank	16.27	15		14	Citizens Bank	94.20	4	14