Credit Card Web Transaction Performance Index

Week starting October 5, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	4.04	1		1	HSBC	100.00	0	2
2	Chase	8.39	2		2	Diners Club	99.90	0	1
3	Wells Fargo	8.44	3		3	National City	99.60	0	5
4	US Bank	8.86	4		4	Citibank	99.30	0	4
5	Citibank	10.17	5		5	Wells Fargo	99.20	1	2
	Credit Card Index	11.38			6	American Express	99.10	0	11
6	American Express	11.38	6		7	US Bank	98.50	0	7
7	Capital One	13.65	7		8	Chase	98.40	0	6
8	HSBC	14.58	9			Credit Card Index	97.97	0
9	National City	15.44	8		9	Discover Card	95.90	3	8
10	Bank of America	16.35	10		10	Bank of America	94.00	5	10
11	Discover Card	21.31	11		11	Capital One	90.80	5	9

E-Banking Web Transaction Performance Index

Week starting October 5, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Etrade	2.74	1		1	Etrade	99.90	0	1
2	Regions Bank	4.43	2		1	Sun Trust	99.90	0	4
3	WAMU	5.60	3		3	National City	99.70	0	14
4	PNC	6.38	4		3	PNC	99.70	0	13
5	HSBC	6.93	7		3	WAMU	99.70	0	2
6	Wachovia	7.12	5		6	Regions Bank	99.60	0	7
7	Chase	7.93	6		7	HSBC	99.50	0	3
	eBanking Index	8.40			8	Wachovia	99.20	1	8
8	US Bank	8.40	8		9	Citibank	99.10	0	8
9	Wells Fargo	8.60	10			eBanking Index	98.92	0
10	Citizens Bank	8.86			10	Chase	98.70	1	11
11	Sun Trust	9.18	9		11	Capital One	98.60	0	6
12	Capital One	13.04	11		12	Wells Fargo	98.40	1	4
13	National City	14.35	12		13	US Bank	98.10	0	12
14	Bank of America	14.82	13		14	Citizens Bank	97.10	1
15	Citibank	16.07	14		15	Bank of America	97.00	4	10