Credit Card Web Transaction Performance Index

Week starting September 28, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	4.22	1		1	Diners Club	99.60	0	2
2	Chase	7.32	2		2	HSBC	99.10	0	8
3	Wells Fargo	8.37	3		2	Wells Fargo	99.10	0	2
4	US Bank	8.56	4		4	Citibank	98.80	0	7
5	Citibank	10.03	5		5	National City	98.50	0	4
	Credit Card Index	11.68			6	Chase	98.20	0	4
6	American Express	11.68	6		7	US Bank	97.60	0	1
7	Capital One	13.96	7			Credit Card Index	96.99	0
8	National City	15.35	9		8	Discover Card	96.30	2	10
9	HSBC	15.96	8		9	Capital One	96.00	2	11
10	Bank of America	16.64	10		10	Bank of America	91.80	7	8
11	Discover Card	21.48	11		11	American Express	91.30	7	4

E-Banking Web Transaction Performance Index

Week starting September 28, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Etrade	2.78	1		1	Etrade	99.90	0	1
2	Regions Bank	4.42	2		2	WAMU	99.60	0	7
3	WAMU	5.29	3		3	HSBC	99.40	0	1
4	PNC	5.55	4		4	Sun Trust	99.20	0	1
5	Wachovia	6.84	5		4	Wells Fargo	99.20	0	8
6	Chase	6.95	7		6	Capital One	99.00	0	13
7	HSBC	7.10	6		7	Regions Bank	98.90	0	11
	eBanking Index	7.70			8	Citibank	98.60	0	14
8	US Bank	8.29	9		8	Wachovia	98.60	0	1
9	Sun Trust	8.45	8			eBanking Index	98.53	0
10	Wells Fargo	8.75	10		10	Bank of America	98.30	0	9
11	Capital One	12.67	12		11	Chase	98.20	1	12
12	National City	14.34	13		12	US Bank	97.80	0	10
13	Bank of America	14.74	14		13	PNC	97.70	1	1
14	Citibank	15.95	15		14	National City	94.40	5	6