Credit Card Web Tranaction Performance Index

Week starting September 21, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	4.26	1		1	US Bank	100.00	0	4
2	Chase	7.52	3		2	Diners Club	99.70	0	4
3	Wells Fargo	8.43	2		2	Wells Fargo	99.70	0	3
4	US Bank	8.65	4		4	American Express	99.60	0	1
5	Citibank	9.77	5		4	Chase	99.60	0	9
	Credit Card Index	12.20			4	National City	99.60	0	7
6	American Express	12.20	6			Credit Card Index	99.19	0
7	Capital One	13.53	7		7	Citibank	99.10	0	11
8	HSBC	14.31	8		8	Bank of America	98.70	0	10
9	National City	15.03	9		8	HSBC	98.70	2	4
10	Bank of America	16.63	10		10	Discover Card	98.10	0	8
11	Discover Card	21.86	11		11	Capital One	97.40	1	1

E-Banking Web Transaction Performance Index

Week starting September 21, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Etrade	2.64	1		1	Etrade	100.00	0	1
2	Regions Bank	4.42	2		1	HSBC	100.00	0	1
3	WAMU	5.26			1	PNC	100.00	0	5
4	PNC	6.22	4		1	Sun Trust	100.00	0	7
5	Wachovia	6.38	3		1	Wachovia	100.00	0	3
6	HSBC	6.66	5		6	National City	99.90	0	4
7	Chase	7.37	6		7	WAMU	99.80	0
	eBanking Index	8.31			8	Wells Fargo	99.50	0	6
8	Sun Trust	8.31	8		9	Bank of America	99.40	0	7
9	US Bank	8.35	9			eBanking Index	99.23	0
10	Wells Fargo	8.54	7		10	US Bank	99.20	0	11
11	Citizens Bank	9.78			11	Regions Bank	99.10	0	12
12	Capital One	12.55	10		12	Chase	98.90	0	13
13	National City	14.25	13		13	Capital One	98.80	0	9
14	Bank of America	15.06	11		14	Citibank	98.40	1	9
15	Citibank	16.02	12		15	Citizens Bank	96.20	1