Credit Card Web Transaction Performance Index

Week starting September 14, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	4.38	1		1	American Express	100.00	0	1
2	Wells Fargo	8.37	3		1	Capital One	100.00	0	5
3	Chase	8.56	2		3	Wells Fargo	99.90	0	3
4	US Bank	8.99	4		4	Diners Club	99.70	0	11
5	Citibank	10.71	5		4	HSBC	99.70	0	5
	Credit Card Index	12.65			4	US Bank	99.70	0	3
6	American Express	12.65	6		7	National City	99.60	0	7
7	Capital One	13.76	7			Credit Card Index	99.58	0
8	HSBC	14.70	8		8	Discover Card	99.50	0	10
9	National City	16.42	9		9	Chase	99.20	0	2
10	Bank of America	17.11	10		10	Bank of America	99.10	0	9
11	Discover Card	24.35	11		11	Citibank	99.00	0	8

E-Banking Web Transaction Performance Index

Week starting September 14, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Etrade	2.85	1		1	Etrade	100.00	0	5
2	Regions Bank	4.16	2		1	HSBC	100.00	0
3	Wachovia	6.70	4		3	Wachovia	99.90	0	11
4	PNC	7.24	5		4	National City	99.70	0	4
5	HSBC	7.47			5	PNC	99.60	0	12
6	Chase	8.23	6		6	Wells Fargo	99.50	0	6
	eBanking Index	8.48				eBanking Index	99.42	0
7	Wells Fargo	8.48	7		7	Bank of America	99.30	0	6
8	Sun Trust	8.64	9		7	Sun Trust	99.30	0	2
9	US Bank	8.70	8		9	Capital One	99.20	0	13
10	Capital One	12.58	10		9	Citibank	99.20	0	9
11	Bank of America	15.04	11		11	US Bank	99.10	0	6
12	Citibank	15.32	13		12	Regions Bank	98.90	0	10
13	National City	15.44	12		13	Chase	98.60	0	2