Credit Card Web Transaction Performance Index

Week starting September 7, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	4.25	1		1	American Express	99.90	0	1
2	Chase	7.53	2		2	Chase	99.80	0	3
3	Wells Fargo	8.30	3		3	US Bank	99.60	0	11
4	US Bank	8.94	5		3	Wells Fargo	99.60	0	5
5	Citibank	9.75	4		5	Capital One	99.40	0	10
	Credit Card Index	11.94			5	HSBC	99.40	1	5
6	American Express	11.94	7		7	National City	99.20	0	4
7	Capital One	12.49	6		8	Citibank	98.90	1	5
8	HSBC	14.31	8			Credit Card Index	98.78	0
9	National City	14.53	9		9	Bank of America	98.00	0	8
10	Bank of America	16.02	10		10	Discover Card	97.90	2	9
11	Discover Card	20.19	11		11	Diners Club	95.60	4	1

E-Banking Web Transaction Performance Index

Week starting September 7, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Etrade	2.66	1		1	WAMU	100.00	0	1
2	Regions Bank	4.25	2		2	Chase	99.90	0	10
3	WAMU	5.67	3		2	Sun Trust	99.90	0	1
4	Wachovia	6.12	4		4	National City	99.70	0	12
5	PNC	6.22	6		5	Etrade	99.60	0	1
6	Chase	7.01	7		6	Bank of America	99.40	0	7
	eBanking Index	8.36			6	US Bank	99.40	0	14
7	Wells Fargo	8.36	8		6	Wells Fargo	99.40	0	9
8	US Bank	8.77	10			eBanking Index	99.34	0
9	Sun Trust	8.81	9		9	Citibank	99.10	0	7
10	Capital One	11.66	11		10	Regions Bank	99.00	0	12
11	Bank of America	12.67	12		11	Wachovia	98.70	2	5
12	National City	13.96	13		12	PNC	98.50	0	1
13	Citibank	15.06	14		13	Capital One	98.40	2	11