Credit Card Web Transaction Performance Index

Week starting August 31, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	4.41	1		1	American Express	99.90	0	5
2	Chase	7.37	2		1	Diners Club	99.90	0	4
3	Wells Fargo	8.49	3		3	National City	99.70	0	3
4	Citibank	10.11	4		4	Citibank	99.60	0	8
5	US Bank	10.45	5		4	HSBC	99.60	0	1
	Credit Card Index	12.26			4	Wells Fargo	99.60	0	1
6	Capital One	12.26	6			Credit Card Index	98.45	0
7	American Express	12.49	7		7	Bank of America	98.10	0	7
8	HSBC	14.34	8		8	Discover Card	98.00	0	10
9	National City	15.15	9		9	Capital One	97.50	2	11
10	Bank of America	16.54	10		10	Chase	96.60	0	5
11	Discover Card	21.07	11		11	US Bank	93.70	4	9

E-Banking Web Transaction Performance Index

Week starting August 31, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Etrade	2.66	1		1	Etrade	100.00	0	1
2	Regions Bank	4.35	2		1	PNC	100.00	0	13
3	WAMU	5.70	3		1	Sun Trust	100.00	0	5
4	Wachovia	6.50	4		1	WAMU	100.00	0	1
5	HSBC	6.69	6		5	HSBC	99.90	0	1
6	Chase	7.08	5		5	Wachovia	99.90	0	12
7	PNC	7.11	8		7	Bank of America	99.70	0	6
	eBanking Index	7.75			7	Citibank	99.70	0	7
8	Wells Fargo	8.40	9		9	Chase	99.60	0	9
9	Sun Trust	8.95	10		9	Wells Fargo	99.60	0	9
10	US Bank	10.01	11			eBanking Index	99.42	0
11	Capital One	11.92	12		11	Capital One	99.30	0	9
12	Bank of America	12.69	13		12	National City	99.20	1	1
13	National City	14.19	14		12	Regions Bank	99.20	0	8
14	Citibank	15.15	15		14	US Bank	95.80	4	15