Credit Card Web Transaction Performance Index

Week starting August 24, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	4.37	1		1	HSBC	100.00	0	10
2	Chase	6.97	2		1	Wells Fargo	100.00	0	5
3	Wells Fargo	8.44	3		3	National City	99.90	0	4
4	Citibank	9.52	4		4	Diners Club	99.70	0	11
5	US Bank	10.07	5		5	American Express	99.50	0	1
	Credit Card Index	11.72			5	Chase	99.50	0	1
6	Capital One	11.72	6			Credit Card Index	99.27	0
7	American Express	12.24	7		7	Bank of America	99.20	0	9
8	HSBC	14.18	8		8	Citibank	99.00	0	6
9	National City	15.41	9		9	US Bank	98.90	0	7
10	Bank of America	16.16	10		10	Discover Card	98.70	1	8
11	Discover Card	20.67	11		11	Capital One	96.30	2	3

E-Banking Web Transaction Performance Index

Week starting August 24, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Etrade	2.67	1		1	Etrade	100.00	0	1
2	Regions Bank	4.33	2		1	HSBC	100.00	0	12
3	WAMU	5.57	3		1	National City	100.00	0	1
4	Wachovia	6.42	5		1	WAMU	100.00	0	5
5	Chase	6.63	5		5	Sun Trust	99.70	0	7
6	HSBC	6.79	4		6	Bank of America	99.60	0	7
7	Citizens Bank	8.17	7		7	Citibank	99.50	0	1
	eBanking Index	8.41			8	Regions Bank	99.20	0	9
8	PNC	8.41	8			eBanking Index	99.16	0
9	Wells Fargo	8.49	9		9	Capital One	99.10	0	14
10	Sun Trust	8.90	10		9	Chase	99.10	0	1
11	US Bank	9.96	11		9	Wells Fargo	99.10	0	10
12	Capital One	11.76	12		12	Wachovia	99.00	1	5
13	Bank of America	12.03	13		13	PNC	98.80	0	12
14	National City	14.46	14		14	Citizens Bank	98.60	0	10
15	Citibank	15.39	15		15	US Bank	96.00	1	15