| Week starting August 17, 2009 |
| Rank by Speed (seconds) |
|
Rank by Success Rate
(percentage) |
| Rank |
Target |
Response Time (seconds) |
Rank Last Week |
|
Rank |
Target |
Success rate (%) |
Outage Hours |
Rank Last Week |
| 1 |
Diners Club |
5.19 |
1 |
|
1 |
American Express |
99.90 |
0 |
4 |
| 2 |
Chase |
6.79 |
2 |
|
1 |
Chase |
99.90 |
0 |
2 |
| 3 |
Wells Fargo |
8.33 |
3 |
|
3 |
Capital One |
99.80 |
0 |
7 |
| 4 |
Citibank |
9.12 |
5 |
|
4 |
National City |
99.70 |
0 |
6 |
| 5 |
US Bank |
9.87 |
4 |
|
5 |
Wells Fargo |
99.60 |
0 |
2 |
| |
Credit Card Index |
11.91 |
|
| 6 |
Citibank |
99.50 |
0 |
9 |
| 6 |
Capital One |
11.91 |
7 |
|
7 |
US Bank |
99.10 |
0 |
1 |
| 7 |
American Express |
11.92 |
6 |
|
8 |
Discover Card |
98.70 |
1 |
|
| 8 |
HSBC |
14.17 |
|
|
|
Credit Card Index |
97.83 |
0 |
|
| 9 |
National City |
15.06 |
8 |
|
9 |
Bank of America |
97.20 |
2 |
4 |
| 10 |
Bank of America |
16.30 |
9 |
|
10 |
HSBC |
96.40 |
3 |
|
| 11 |
Discover Card |
20.77 |
|
|
11 |
Diners Club |
87.20 |
18 |
8 |
Credit Card Web Transaction Performance
Index
E-Banking Web Transaction Performance Index
| Week starting August 17, 2009 |
| Rank by Speed (seconds) |
|
Rank by Success Rate
(percentage) |
| Rank |
Target |
Response Time (seconds) |
Rank Last Week |
|
Rank |
Target |
Success rate (%) |
Outage Hours |
Rank Last Week |
| 1 |
Etrade |
2.58 |
1 |
|
1 |
Chase |
100.00 |
0 |
4 |
| 2 |
Regions Bank |
4.26 |
2 |
|
1 |
Citibank |
100.00 |
0 |
4 |
| 3 |
WAMU |
5.74 |
3 |
|
1 |
Etrade |
100.00 |
0 |
1 |
| 4 |
HSBC |
6.28 |
4 |
|
1 |
National City |
100.00 |
0 |
1 |
| 5 |
Chase |
6.43 |
6 |
|
5 |
WAMU |
99.80 |
0 |
4 |
| 5 |
Wachovia |
6.43 |
5 |
|
5 |
Wachovia |
99.80 |
0 |
10 |
| 7 |
Citizens Bank |
8.19 |
11 |
|
7 |
Bank of America |
99.70 |
0 |
1 |
| |
eBanking Index |
8.30 |
|
| 7 |
Sun Trust |
99.70 |
0 |
13 |
| 8 |
PNC |
8.30 |
7 |
|
9 |
Regions Bank |
99.50 |
0 |
8 |
| 9 |
Wells Fargo |
8.41 |
8 |
|
|
eBanking Index |
99.50 |
0 |
|
| 10 |
Sun Trust |
9.32 |
10 |
|
10 |
Citizens Bank |
99.40 |
0 |
14 |
| 11 |
US Bank |
9.36 |
9 |
|
10 |
Wells Fargo |
99.40 |
0 |
9 |
| 12 |
Capital One |
11.87 |
12 |
|
12 |
HSBC |
99.20 |
0 |
12 |
| 13 |
Bank of America |
12.02 |
13 |
|
12 |
PNC |
99.20 |
1 |
4 |
| 14 |
National City |
14.97 |
14 |
|
14 |
Capital One |
99.00 |
0 |
11 |
| 15 |
Citibank |
16.40 |
15 |
|
15 |
US Bank |
97.70 |
0 |
14
|