Credit Card Web Transaction Performance Index

Week starting August 10, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	5.23	1		1	US Bank	99.90	0	7
2	Chase	6.79	2		2	Chase	99.70	0	1
3	Wells Fargo	8.40	3		2	Wells Fargo	99.70	0	3
4	US Bank	9.69	5		4	American Express	99.60	0	4
	Credit Card Index	9.79			4	Bank of America	99.60	0	10
5	Citibank	9.79	4		6	National City	99.50	0	9
6	American Express	11.95	6		7	Capital One	99.30	0	4
7	Capital One	12.67	7			Credit Card Index	98.92	0
8	National City	15.77	10		8	Diners Club	97.10	3	8
9	Bank of America	16.43	9		9	Citibank	95.70	5	6

E-Banking Web Transaction Performance Index

Week starting August 10, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Etrade	2.67	1		1	Bank of America	100.00	0	11
2	Regions Bank	4.45	2		1	Etrade	100.00	0	1
3	WAMU	5.73	3		1	National City	100.00	0	12
4	HSBC	6.07	6		4	Chase	99.70	0	7
5	Wachovia	6.60	4		4	Citibank	99.70	0	1
6	Chase	6.65	5		4	PNC	99.70	1	1
7	PNC	7.52	7		4	WAMU	99.70	0	6
	eBanking Index	8.50			8	Regions Bank	99.60	0	7
8	Wells Fargo	8.50	8		9	Wells Fargo	99.30	0	10
9	US Bank	9.15	10			eBanking Index	99.18	0
10	Sun Trust	9.44	11		10	Wachovia	99.10	1	7
11	Citizens Bank	9.49	9		11	Capital One	98.90	0	5
12	Capital One	11.90	12		12	HSBC	98.70	0	15
13	Bank of America	12.20	13		13	Sun Trust	98.50	2	1
14	National City	14.88	15		14	Citizens Bank	97.50	0	13
15	Citibank	15.40	14		14	US Bank	97.50	0	14