Credit Card Web Transaction Performance Index

Week starting August 3, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	4.79	1		1	Chase	100.00	0	6
2	Chase	6.87	2		1	HSBC	100.00	0	1
3	Wells Fargo	8.36	3		3	Wells Fargo	99.90	0	3
4	Citibank	9.02			4	American Express	99.70	0	5
5	US Bank	9.25			4	Capital One	99.70	0	1
	Credit Card Index	11.85			6	Citibank	99.60	0
6	American Express	11.85	4		7	US Bank	99.10	0
7	Capital One	12.87	5			Credit Card Index	99.04	0
8	HSBC	13.87	6		8	Diners Club	98.50	3	8
9	Bank of America	16.45			9	National City	98.40	2	3
10	National City	18.65	7		10	Bank of America	97.60	3
11	Discover Card	21.22	8		11	Discover Card	97.20	1	7

E-Banking Web Transaction Performance Index

Week starting August 3, 2009
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Etrade	2.61	1		1	Citibank	100.00	0	4
2	Regions Bank	4.41			1	Etrade	100.00	0	3
3	WAMU	5.50	2		1	PNC	100.00	0
4	Wachovia	6.39	3		1	Sun Trust	100.00	0	4
5	Chase	6.51	4		5	Capital One	99.90	0
6	HSBC	6.59	4		6	WAMU	99.70	0	1
7	PNC	8.13			7	Chase	99.60	0	10
	eBanking Index	8.46			7	Regions Bank	99.60	0
8	Wells Fargo	8.46	7		7	Wachovia	99.60	0	1
9	Citizens Bank	8.86	9		10	Wells Fargo	99.40	0	8
10	US Bank	8.95	6			eBanking Index	99.34	0
11	Sun Trust	9.00	7		11	Bank of America	99.30	1	4
12	Capital One	12.06			12	National City	99.10	0	7
13	Bank of America	12.15	10		13	Citizens Bank	98.40	0	11
14	Citibank	15.05	11		14	US Bank	98.10	0	12
15	National City	17.72	12		15	HSBC	98.00	0	9