| Week starting July 27 2009 |
| Rank by Speed (seconds) |
|
Rank by Success Rate
(percentage) |
| Rank |
Target |
Response Time (seconds) |
Rank Last Week |
|
Rank |
Target |
Success rate (%) |
Outage Hours |
Rank Last Week |
| 1 |
Diners Club |
4.74 |
1 |
|
1 |
Capital One |
99.70 |
0 |
5 |
| 2 |
Chase |
6.67 |
2 |
|
1 |
HSBC |
99.70 |
0 |
7 |
| 3 |
Wells Fargo |
8.40 |
3 |
|
3 |
National City |
99.60 |
0 |
3 |
| 4 |
American Express |
11.97 |
6 |
|
3 |
Wells Fargo |
99.60 |
0 |
6 |
| |
Credit Card Index |
12.45 |
|
| 5 |
American Express |
99.50 |
1 |
3 |
| 5 |
Capital One |
12.94 |
7 |
|
6 |
Chase |
98.70 |
1 |
1 |
| 6 |
HSBC |
13.96 |
8 |
|
|
Credit Card Index |
98.66 |
0 |
|
| 7 |
National City |
18.80 |
9 |
|
7 |
Discover Card |
97.80 |
0 |
9 |
| 8 |
Discover Card |
20.59 |
11 |
|
8 |
Diners Club |
94.90 |
7 |
11 |
Credit Card Web Transaction Performance
Index
E-Banking Web Transaction Performance Index
| Week starting July 27, 2009 |
| Rank by Speed (seconds) |
|
Rank by Success Rate
(percentage) |
| Rank |
Target |
Response Time (seconds) |
Rank Last Week |
|
Rank |
Target |
Success rate (%) |
Outage Hours |
Rank Last Week |
| 1 |
Etrade |
2.60 |
1 |
|
1 |
WAMU |
100.00 |
0 |
1 |
| 2 |
WAMU |
5.46 |
3 |
|
1 |
Wachovia |
100.00 |
0 |
8 |
| 3 |
Wachovia |
6.35 |
5 |
|
3 |
Etrade |
99.90 |
0 |
3 |
| 4 |
Chase |
6.45 |
6 |
|
4 |
Bank of America |
99.70 |
0 |
11 |
| 4 |
HSBC |
6.45 |
4 |
|
4 |
Citibank |
99.70 |
0 |
3 |
| 6 |
US Bank |
8.47 |
9 |
|
4 |
Sun Trust |
99.70 |
0 |
1 |
| |
eBanking Index |
8.50 |
|
| 7 |
National City |
99.50 |
0 |
7 |
| 7 |
Sun Trust |
8.52 |
7 |
|
8 |
Wells Fargo |
99.40 |
0 |
11 |
| 7 |
Wells Fargo |
8.52 |
8 |
|
|
eBanking Index |
99.36 |
0 |
|
| 9 |
Citizens Bank |
9.08 |
10 |
|
9 |
HSBC |
99.20 |
0 |
9 |
| 10 |
Bank of America |
12.30 |
11 |
|
10 |
Chase |
99.00 |
1 |
3 |
| 11 |
Citibank |
14.05 |
12 |
|
11 |
Citizens Bank |
98.50 |
0 |
9 |
| 12 |
National City |
18.71 |
13 |
|
12 |
US Bank |
97.80 |
0 |
13
|