Credit Card Web Transaction Performance Index

Week starting June 21, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	4.36	1		1	Discover	100.00	0	1
2	US Bank Credit Card	5.38	2		1	US Bank Credit Card	100.00	0	6
3	Chase	8.48	3		3	Bank of America	99.90	0	4
4	Barclay Card	8.71	4		3	HSBC	99.90	0	1
5	Wells Fargo	9.04	5		5	Citibank	99.70	0	1
6	American Express	11.89	6		6	Barclay Card	99.60	0	8
	Credit Card Index	12.89			7	Chase	99.50	0	6
7	Citibank	13.89	7		8	American Express	99.40	0	4
8	National City	14.31	9			Credit Card Index	99.30	0
9	Bank of America	14.35	8		9	Diners Club	99.10	0	12
10	Capital One	16.53	10		9	National City	99.10	0	10
11	HSBC	16.81	11		11	Capital One	97.70	1	11
12	Discover	19.08	12		11	Wells Fargo	97.70	2	8

E-Banking Web Transaction Performance Index

Week starting June 21, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	TD Bank	4.74	2		1	Bank of America	100.00	0	1
2	PNC	4.89	3		1	Etrade	100.00	0	1
2	Regions Bank	4.89	1		1	HSBC	100.00	0	11
4	US Bank	5.23	4		4	US Bank	99.90	0	7
5	Etrade	5.98	6		5	PNC	99.70	0	7
6	Wachovia	6.18	7		6	Wells Fargo	99.40	0	6
7	HSBC	6.55	5		7	Citibank	98.90	0	9
	eBanking Index	6.66			8	Chase	98.00	0	12
8	Chase	6.77	8		9	Capital One	97.90	1	4
9	Wells Fargo	8.79	9			eBanking Index	97.68	0
10	Citizens Bank	9.89	10		10	TD Bank	97.20	1	14
11	Sun Trust	10.08	11		11	Regions Bank	97.10	3	10
12	Bank of America	10.88	12		12	Citizens Bank	96.70	0	13
13	Capital One	11.84	13		12	Sun Trust	96.70	3	3
14	Citibank	15.90	14		14	Wachovia	86.00	11	5