Credit Card Web Transaction Performance Index

Week starting June 14, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	4.28			1	Citibank	100.00	0	5
2	US Bank Credit Card	5.59	1		1	Discover	100.00	0	10
3	Chase	8.62	2		1	HSBC	100.00	0	1
4	Barclay Card	8.73	4		4	American Express	99.90	0	4
5	Wells Fargo	8.90	3		4	Bank of America	99.90	0	8
6	American Express	11.91	6		6	Chase	99.70	0	1
	Credit Card Index	12.25			6	US Bank Credit Card	99.70	0	5
7	Citibank	12.60	5		8	Barclay Card	99.60	0	8
8	Bank of America	13.84	7		8	Wells Fargo	99.60	0	1
9	National City	14.40	8			Credit Card Index	99.40	0
10	Capital One	16.56	9		10	National City	99.20	0	5
11	HSBC	18.38	10		11	Capital One	99.10	0	11
12	Discover	19.34	11		12	Diners Club	96.20	4

E-Banking Web Transaction Performance Index

Week starting June 14, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Regions Bank	4.52	1		1	Bank of America	100.00	0	1
2	TD Bank	4.67	2		1	Etrade	100.00	0	6
3	PNC	4.89	3		3	Sun Trust	99.90	0	5
4	US Bank	5.49	4		4	Capital One	99.70	0	15
5	HSBC	5.90	7		5	Wachovia	99.60	0	1
6	Etrade	6.06	5		6	Wells Fargo	99.50	0	10
7	Wachovia	6.29	6		7	PNC	99.20	0	6
	eBanking Index	6.82			7	US Bank	99.20	0	8
8	Chase	7.35	8			eBanking Index	99.09	0
9	Wells Fargo	8.95	9		9	Citibank	98.80	0	11
10	Citizens Bank	9.69	11		10	Regions Bank	98.70	0	8
11	Sun Trust	9.86	10		11	HSBC	98.60	2	1
12	Bank of America	11.16	12		12	Chase	98.30	0	11
13	Capital One	11.85	13		13	Citizens Bank	98.20	0	14
14	Citibank	15.85	15		14	TD Bank	97.70	0	11