Credit Card Web Transaction Performance Index

Week starting June 7, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	US Bank Credit Card	5.40	2		1	Chase	100.00	0	7
2	Chase	8.29	4		1	HSBC	100.00	0
3	Wells Fargo	9.22	3		1	Wells Fargo	100.00	0	2
4	Barclay Card	9.79	5		4	American Express	99.90	0	4
5	Citibank	12.03	7		5	Citibank	99.70	0	6
	Credit Card Index	12.04			5	National City	99.70	0	7
6	American Express	12.04	6		5	US Bank Credit Card	99.70	0	4
7	Bank of America	14.01				Credit Card Index	99.63	0
8	National City	14.25	8		8	Bank of America	99.60	0
9	Capital One	16.54	9		8	Barclay Card	99.60	0	9
10	HSBC	18.55			10	Discover	99.30	1	2
11	Discover	19.54	10		11	Capital One	98.40	2	10

E-Banking Web Transaction Performance Index

Week starting June 7, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Regions Bank	4.49	1		1	Bank of America	100.00	0	1
2	TD Bank	4.71	5		1	HSBC	100.00	0	1
3	PNC	4.80	2		1	National City	100.00	0	7
4	US Bank	5.38	3		1	Wachovia	100.00	0
5	Etrade	5.56	4		5	Sun Trust	99.70	0	5
6	Wachovia	5.72			6	Etrade	99.60	0	4
7	HSBC	5.83	6		6	PNC	99.60	0	5
	eBanking Index	7.32			8	Regions Bank	99.50	0	12
8	Chase	7.32	7		8	US Bank	99.50	0	1
9	Wells Fargo	8.73	8		10	Wells Fargo	99.40	0	10
10	Sun Trust	9.59	9			eBanking Index	99.35	0
11	Citizens Bank	9.98	10		11	Chase	98.70	0	11
12	Bank of America	10.82	11		11	Citibank	98.70	1	8
13	Capital One	11.83	12		11	TD Bank	98.70	0	8
14	National City	12.98	13		14	Citizens Bank	98.60	1	14
15	Citibank	16.14	14		15	Capital One	98.50	2	13