Credit Card Web Transaction Performance Index

Week starting May 31, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	4.48	1		1	Diners Club	100.00	0	7
2	US Bank Credit Card	5.41	2		2	Discover	99.90	0	4
3	Wells Fargo	8.85	4		2	Wells Fargo	99.90	0	5
4	Chase	9.00	3		4	American Express	99.60	0	1
5	Barclay Card	10.09	5		4	US Bank Credit Card	99.60	1	1
	Credit Card Index	11.05				Credit Card Index	99.44	0
6	American Express	12.01	7		6	Citibank	99.40	0	10
7	Citibank	12.12	6		7	Chase	99.30	1	1
8	National City	14.83	8		7	National City	99.30	0	5
9	Capital One	17.08	9		9	Barclay Card	99.00	0	7
10	Discover	19.03	10		10	Capital One	98.50	1	9

E-Banking Web Transaction Performance Index

Week starting May 31, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Regions Bank	4.62	1		1	Bank of America	99.90	0	1
2	PNC	5.08	3		1	HSBC	99.90	0	1
3	US Bank	5.36	4		1	US Bank	99.90	0	1
4	Etrade	5.52	5		4	Etrade	99.80	0	9
5	TD Bank	5.75	2		5	PNC	99.70	0	5
6	HSBC	6.07	6		5	Sun Trust	99.70	0	1
7	Chase	7.53	7		7	National City	99.40	0	9
	eBanking Index	8.19			8	Citibank	99.00	0	12
8	Wells Fargo	8.84	8		8	TD Bank	99.00	0	5
9	Sun Trust	9.76	9		10	Wells Fargo	98.90	0	7
10	Citizens Bank	10.28	10			eBanking Index	98.66	0
11	Bank of America	10.94	11		11	Chase	98.50	0	13
12	Capital One	12.03	12		12	Regions Bank	98.30	1	11
13	National City	13.00	13		13	Capital One	97.30	1	7
14	Citibank	16.32	14		14	Citizens Bank	92.00	7	14