Credit Card Web Transaction Performance Index

Week starting May 24, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	4.49	2		1	American Express	100.00	0	1
2	US Bank Credit Card	5.42	1		1	Chase	100.00	0	11
3	Chase	8.80	3		1	US Bank Credit Card	100.00	0	1
4	Wells Fargo	9.00	4		4	Discover	99.70	0	1
5	Barclay Card	9.73	5			Credit Card Index	99.47	0
	Credit Card Index	10.72			5	National City	99.40	0	8
6	Citibank	11.71	6		5	Wells Fargo	99.40	0	4
7	American Express	12.12	7		7	Barclay Card	99.30	0	8
8	National City	14.67	9		7	Diners Club	99.30	1	10
9	Capital One	17.06	10		9	Capital One	99.00	0	12
10	Discover	18.75	12		10	Citibank	98.40	2	4

E-Banking Web Transaction Performance Index

Week starting May 24, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Regions Bank	4.55	1		1	Bank of America	100.00	0	1
2	TD Bank	4.80			1	HSBC	100.00	0	1
3	PNC	5.19	2		1	Sun Trust	100.00	0	1
4	US Bank	5.30	4		1	US Bank	100.00	0	1
5	Etrade	5.33	5		5	PNC	99.90	0	12
6	HSBC	6.31	6		5	TD Bank	99.90	0
7	Chase	7.46	7		7	Capital One	99.70	0	9
	eBanking Index	8.14			7	Wells Fargo	99.70	0
8	Wells Fargo	8.81			9	Etrade	99.60	0	8
9	Sun Trust	9.69	8		9	National City	99.60	0	6
10	Citizens Bank	9.70				eBanking Index	99.36	0
11	Bank of America	11.22	9		11	Regions Bank	99.30	0	10
12	Capital One	11.86	10		12	Citibank	98.90	0	6
13	National City	13.11	11		13	Chase	97.80	1	11
14	Citibank	16.54	12		14	Citizens Bank	96.90	0