Credit Card Web Transaction Performance Index

Week starting May 17, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	US Bank Credit Card	5.51	1		1	American Express	100.00	0	4
2	Diners Club	5.91	2		1	Discover	100.00	0	1
3	Chase	8.17	4		1	US Bank Credit Card	100.00	0	1
4	Wells Fargo	9.03	5		4	Bank of America	99.90	0	4
5	Barclay Card	9.50	3		4	Citibank	99.90	0	9
6	Citibank	11.93	6		4	Wells Fargo	99.90	0	1
	Credit Card Index	12.05			7	HSBC	99.70	0
7	American Express	12.16	7		8	Barclay Card	99.60	0	6
8	Bank of America	13.66	8		8	National City	99.60	0	7
9	National City	14.69	9			Credit Card Index	99.41	0
10	Capital One	15.17	10		10	Diners Club	98.80	1	10
11	HSBC	16.08			11	Chase	98.20	0	8
12	Discover	18.92	11		12	Capital One	97.40	2	11

E-Banking Web Transaction Performance Index

Week starting May 17, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Regions Bank	4.80	2		1	Bank of America	100.00	0
2	PNC	5.06	1		1	HSBC	100.00	0	1
3	Wachovia	5.31	3		1	Sun Trust	100.00	0	3
4	US Bank	5.36	4		1	US Bank	100.00	0	4
5	Etrade	5.59	5		5	Wachovia	99.80	0	1
6	HSBC	5.94	6		6	Citibank	99.70	0	10
	eBanking Index	7.40			6	National City	99.70	0	5
7	Chase	8.86	9		8	Etrade	99.60	0	7
8	Sun Trust	9.32	8			eBanking Index	99.42	0
9	Bank of America	10.90			9	Capital One	99.10	0	7
10	Capital One	11.97	10		10	Regions Bank	98.70	0	11
11	National City	13.04	11		11	Chase	98.40	0	12
12	Citibank	16.38	12		12	PNC	98.20	2	6