Credit Card Web Transaction Performance Index

Week starting May 10, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	US Bank Credit Card	5.38	2		1	Discover	100.00	0	1
2	Diners Club	7.13	1		1	US Bank Credit Card	100.00	0	5
3	Barclay Card	8.45			1	Wells Fargo	100.00	0	8
4	Chase	8.50	3		4	American Express	99.70	0	1
5	Wells Fargo	8.68	4		4	Bank of America	99.70	0	8
	Credit Card Index	11.73			6	Barclay Card	99.50	0
6	Citibank	11.73	5		7	National City	99.10	0	5
7	American Express	12.32	6		8	Chase	98.90	0	5
8	Bank of America	13.58	7		9	Citibank	98.80	1	10
9	National City	14.73	8			Credit Card Index	98.79	0
10	Capital One	15.60	9		10	Diners Club	97.20	1	3
11	Discover	17.88	11		11	Capital One	93.90	6	11

E-Banking Web Transaction Performance Index

Week starting May 10, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	PNC	4.86	1		1	HSBC	100.00	0	1
2	Regions Bank	4.94	2		1	Wachovia	100.00	0	1
3	Wachovia	5.13	3		3	Sun Trust	99.90	0	1
4	US Bank	5.36	4		4	US Bank	99.70	0	7
5	Etrade	5.76	5		5	National City	99.60	0	1
6	HSBC	6.05	6		6	PNC	99.50	0	11
	eBanking Index	7.58				eBanking Index	99.25	0
7	Citizens Bank	9.12	8		7	Capital One	99.10	1	12
8	Sun Trust	9.40	9		7	Etrade	99.10	1	6
9	Chase	9.54	10		9	Citizens Bank	98.90	0	14
10	Capital One	12.16	12		10	Citibank	98.70	0	10
11	National City	12.94	13		11	Regions Bank	98.50	0	12
12	Citibank	16.14	14		12	Chase	98.00	0	7