Credit Card Web Transaction Performance Index

Week starting May 3, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	4.33	1		1	American Express	100.00	0	5
2	US Bank Credit Card	5.30	2		1	Discover	100.00	0	6
3	Chase	8.46	3		3	Diners Club	99.70	0	6
4	Wells Fargo	8.55	4		3	HSBC	99.70	0	1
5	Citibank	11.52	5		5	Chase	99.60	0	8
	Credit Card Index	12.00			5	National City	99.60	1	8
6	American Express	12.00	6		5	US Bank Credit Card	99.60	0	3
7	Bank of America	13.53	7			Credit Card Index	99.59	0
8	National City	14.55	8		8	Bank of America	99.50	0	11
9	Capital One	16.01	9		8	Wells Fargo	99.50	0	3
10	HSBC	16.62	10		10	Citibank	99.20	1	1
11	Discover	19.51	11		11	Capital One	98.70	1	10

E-Banking Web Transaction Performance Index

Week starting May 3, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	PNC	4.93	1		1	Bank of America	100.00	0	9
2	Regions Bank	5.07	2		1	HSBC	100.00	0	2
3	Wachovia	5.08	3		1	National City	100.00	0	9
4	US Bank	5.15	4		1	Sun Trust	100.00	0	13
5	Etrade	5.42	5		1	Wachovia	100.00	0	2
6	HSBC	6.29	6		6	Etrade	99.90	0	14
7	Wells Fargo	8.34	7		7	Chase	99.70	0	7
	eBanking Index	8.72			7	US Bank	99.70	0	1
8	Citizens Bank	9.10	8		9	Wells Fargo	99.60	0	6
9	Sun Trust	9.42	10			eBanking Index	99.47	0
10	Chase	9.48	9		10	Citibank	99.10	0	7
11	Bank of America	10.88	11		11	PNC	99.00	0	11
12	Capital One	12.23	12		12	Capital One	98.90	0	5
13	National City	12.96	13		12	Regions Bank	98.90	0	2
14	Citibank	15.84	14		14	Citizens Bank	98.00	0	12