Credit Card Web Transaction Performance Index

Week starting April 19, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	4.29	1		1	Chase	100.00	0	9
2	US Bank Credit Card	5.48	2		1	Citibank	100.00	0	7
3	Chase	8.52	3		1	Diners Club	100.00	0	1
3	Wells Fargo	8.52	4		1	HSBC	100.00	0	1
5	Citibank	11.28	6		1	US Bank Credit Card	100.00	0	5
	Credit Card Index	11.52			6	American Express	99.70	0	7
6	American Express	11.77	5		6	Discover	99.70	0	1
7	Bank of America	14.02				Credit Card Index	99.56	0
8	National City	14.34	7		8	National City	99.40	0	4
9	HSBC	17.01	8		9	Wells Fargo	98.60	1	6
10	Discover	19.67	9		10	Bank of America	98.30	2

E-Banking Web Transaction Performance Index

Week starting April 19, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	PNC	4.73	1		1	Etrade	100.00	0	12
2	Regions Bank	4.84	2		1	National City	100.00	0	3
3	Wachovia	5.11	3		3	Bank of America	99.90	0	8
4	US Bank	5.27	5		3	HSBC	99.90	0	1
5	Etrade	5.46	4		5	US Bank	99.80	0	6
6	HSBC	6.00	6		6	PNC	99.70	0	1
7	Wells Fargo	8.31	7		7	Sun Trust	99.60	1	3
	eBanking Index	8.79			8	Wachovia	99.50	1	7
8	Citizens Bank	9.26	8		9	Regions Bank	99.30	0	11
9	Chase	9.40	9		10	Wells Fargo	98.90	1	10
10	Sun Trust	9.53	10			eBanking Index	98.82	0
11	Bank of America	10.64	11		11	Citibank	98.50	1	8
12	Capital One	12.24	12		12	Chase	97.60	2	14
13	National City	12.89	13		13	Capital One	97.20	1	3
14	Citibank	15.22	14		14	Citizens Bank	94.70	4	13