Credit Card Web Transaction Performance Index

Week starting April 12, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	4.27	1		1	Diners Club	100.00	0	1
2	US Bank Credit Card	5.75	2		1	Discover	100.00	0	9
3	Chase	8.47	3		1	HSBC	100.00	0	1
4	Wells Fargo	8.70	4		4	National City	99.90	0	4
	Credit Card Index	11.88			5	US Bank Credit Card	99.50	1	1
5	American Express	11.88	6			Credit Card Index	99.47	0
6	Citibank	11.96	5		6	Wells Fargo	99.40	0	8
7	National City	14.30	7		7	American Express	99.10	1	7
8	HSBC	16.80	10		7	Citibank	99.10	1	10
9	Discover	19.48	11		9	Chase	98.20	2	5

E-Banking Web Transaction Performance Index

Week starting April 12, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	PNC	4.74	1		1	HSBC	100.00	0	14
2	Regions Bank	4.83	2		1	PNC	100.00	0	5
3	Wachovia	4.99	4		3	Capital One	99.90	0	3
4	Etrade	5.38	3		3	National City	99.90	0	7
5	US Bank	5.56	5		3	Sun Trust	99.90	0	1
6	HSBC	5.92	6		6	Wachovia	99.70	0	13
7	Wells Fargo	8.33	7		7	Bank of America	99.40	1	1
	eBanking Index	8.79			7	Citibank	99.40	0	12
8	Citizens Bank	9.24	8		9	Wells Fargo	99.30	1	10
9	Chase	9.58	10		10	US Bank	99.20	1	5
10	Sun Trust	9.61	9			eBanking Index	99.20	0
11	Bank of America	11.02	12		11	Regions Bank	98.90	0	7
12	Capital One	11.04	11		12	Etrade	98.60	1	3
13	National City	12.84	13		13	Citizens Bank	97.70	0	11
14	Citibank	15.22	14		14	Chase	97.50	2	7