Credit Card Web Transaction Performance Index

Week starting April 5, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	4.24	1		1	Diners Club	100.00	0	1
2	US Bank Credit Card	5.84	2		1	HSBC	100.00	0	1
3	Chase	8.57	3		1	US Bank Credit Card	100.00	0	1
4	Wells Fargo	8.66	4		4	National City	99.70	0	4
5	Citibank	11.65	5		5	Bank of America	99.60	0
	Credit Card Index	11.67			5	Chase	99.60	0	7
6	American Express	11.67	6		7	American Express	99.50	0	6
7	National City	14.54	7		8	Wells Fargo	99.40	0	5
8	Capital One	14.64	8			Credit Card Index	99.05	0
9	Bank of America	15.07			9	Discover	99.00	1
10	HSBC	16.37	9		10	Citibank	98.30	2	8
11	Discover	19.07			11	Capital One	90.10	8	9

E-Banking Web Transaction Performance Index

Week starting April 5, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	PNC	4.54	1		1	Bank of America	100.00	0	1
2	Regions Bank	4.82	2		1	Sun Trust	100.00	0	9
3	Etrade	5.54	4		3	Capital One	99.90	0	10
4	Wachovia	5.61	3		3	Etrade	99.90	0	1
5	US Bank	5.71	5		5	PNC	99.70	0	7
6	HSBC	6.04	6		5	US Bank	99.70	0	1
7	Wells Fargo	8.37	7		7	Chase	99.60	0	12
	eBanking Index	8.79			7	National City	99.60	0	1
8	Citizens Bank	9.20	10		7	Regions Bank	99.60	0	8
9	Sun Trust	9.27	8		10	Wells Fargo	99.50	0	11
10	Chase	9.38	9		11	Citizens Bank	99.00	0	13
11	Capital One	10.80	11		12	Citibank	98.90	0	13
12	Bank of America	10.87	12			eBanking Index	98.28	0
13	National City	13.18	13		13	Wachovia	90.90	9	6
14	Citibank	15.39	14		14	HSBC	90.30	9	1