Credit Card Web Transaction Perfornance Index

Week starting March 29, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	4.45	1		1	Diners Club	100.00	0	1
2	US Bank Credit Card	6.13	2		1	HSBC	100.00	0	7
3	Chase	8.58	3		1	US Bank Credit Card	100.00	0	9
4	Wells Fargo	8.76	4		4	National City	99.90	0	4
	Credit Card Index	11.52			5	Wells Fargo	99.70	0	8
5	Citibank	11.52	5			Credit Card Index	99.63	0
6	American Express	12.18	6		6	American Express	99.60	0	4
7	National City	14.51	9		7	Chase	99.40	0	1
8	Capital One	14.52	8		8	Citibank	99.10	1	4
9	HSBC	17.32	10		9	Capital One	98.50	0	11

E-Banking Web Transaction Performance Index

Week starting March 29, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	PNC	4.57	1		1	Bank of America	100.00	0	7
2	Regions Bank	4.90	2		1	Etrade	100.00	0	1
3	Wachovia	5.42	4		1	HSBC	100.00	0	6
4	Etrade	5.70	3		1	National City	100.00	0	1
5	US Bank	5.80	5		1	US Bank	100.00	0	11
6	HSBC	6.07	6		6	Wachovia	99.90	0	1
7	Wells Fargo	8.44	7		7	PNC	99.70	0	1
	eBanking Index	8.90			8	Regions Bank	99.60	0	9
8	Sun Trust	9.35	10			eBanking Index	99.54	0
9	Chase	9.42	8		9	Sun Trust	99.40	1	1
10	Citizens Bank	9.46	9		10	Capital One	99.30	0	14
11	Capital One	10.91	11		11	Wells Fargo	99.20	0	11
12	Bank of America	11.02	12		12	Chase	99.00	0	7
13	National City	13.07	13		13	Citibank	98.90	0	9
14	Citibank	15.99	14		13	Citizens Bank	98.90	0	13