Credit Card Web Transaction Performance Index

Week starting March 22, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	4.34	1		1	Bank of America	100.00	0	8
2	US Bank Credit Card	6.02	2		1	Chase	100.00	0	6
3	Chase	8.19	3		1	Diners Club	100.00	0	1
4	Wells Fargo	8.64	4		4	American Express	99.90	0	3
5	Citibank	11.25	6		4	Citibank	99.90	0	3
	Credit Card Index	11.76			4	National City	99.90	0	6
6	American Express	11.76	5		7	HSBC	99.80	0
7	Bank of America	14.08	9			Credit Card Index	99.71	0
8	Capital One	14.30	7		8	Wells Fargo	99.60	0	5
9	National City	14.38	8		9	US Bank Credit Card	99.40	0	1
10	HSBC	18.00			10	Discover	99.10	0	10
11	Discover	20.38	10		11	Capital One	99.00	0	9

E-Banking Web Transaction Performance Index

Week starting March 22, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	PNC	4.61	1		1	Etrade	100.00	0	7
2	Regions Bank	4.84	2		1	National City	100.00	0	3
3	Etrade	5.48	3		1	PNC	100.00	0	1
4	Wachovia	5.52	4		1	Sun Trust	100.00	0	7
5	US Bank	5.82	6		1	Wachovia	100.00	0	11
6	HSBC	6.01	5		6	HSBC	99.90	0	1
7	Wells Fargo	8.39	7		7	Bank of America	99.70	0	3
	eBanking Index	8.71			7	Chase	99.70	0	7
8	Chase	9.04	8		9	Citibank	99.60	0
9	Citizens Bank	9.18	9		9	Regions Bank	99.60	0	3
10	Sun Trust	9.49	10			eBanking Index	99.52	0
11	Capital One	10.52	12		11	US Bank	99.40	0	6
12	Bank of America	10.83	11		11	Wells Fargo	99.40	0	10
13	National City	13.30	13		13	Citizens Bank	98.20	0	12
14	Citibank	16.42			14	Capital One	98.00	1	13