Credit Card Web Transaction Performance Index

Week starting March 8, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	4.34	1		1	American Express	100.00	0	9
2	US Bank Credit Card	7.05	2		1	Diners Club	100.00	0	8
3	Chase	7.92	4		1	HSBC	100.00	0	5
4	Wells Fargo	8.64	3		4	National City	99.90	0	6
5	Citibank	11.40	5		5	US Bank Credit Card	99.60	0	2
	Credit Card Index	12.29			6	Chase	99.40	0	3
6	American Express	12.29	6			Credit Card Index	99.30	0
7	Capital One	14.28	8		7	Wells Fargo	99.20	1	1
8	National City	14.30	7		8	Capital One	99.00	0	11
9	Bank of America	14.99	9		9	Discover	98.90	0	10
10	HSBC	18.58	10		10	Citibank	98.50	3	4
11	Discover	20.50	11		11	Bank of America	97.90	1	7

E-Banking Web Transaction Performance Index

Week starting March 8, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	PNC	4.62	1		1	HSBC	100.00	0	6
2	Regions Bank	5.09	2		1	PNC	100.00	0	4
3	Etrade	5.45	3		1	Sun Trust	100.00	0	1
4	Wachovia	5.76	4		4	Bank of America	99.90	0	3
5	HSBC	5.86	5		4	Etrade	99.90	0	5
6	US Bank	6.89	6		4	National City	99.90	0	10
7	Wells Fargo	8.34	7		7	US Bank	99.80	0	1
	eBanking Index	8.51			8	Chase	99.70	0	7
8	Chase	8.68	10		9	Regions Bank	99.50	1	8
9	Sun Trust	9.01	8		10	Citibank	99.40	0	9
10	Citizens Bank	9.21	9		11	Wells Fargo	98.90	1	11
11	Bank of America	10.76	11			eBanking Index	98.73	0
12	Capital One	11.47	12		12	Citizens Bank	97.50	1	14
13	National City	13.29	13		13	Wachovia	94.40	4	12
14	Citibank	23.45	14		14	Capital One	93.80	3	13